Smartcar incident

Tesla: Elevated Error rates for Logins and API Requests

Minor Resolved View vendor source →

Smartcar experienced a minor incident on November 19, 2021 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2021, 10:06 PM UTC
Resolved
Nov 20, 2021, 02:25 AM UTC
Duration
4h 19m
Detected by Pingoru
Nov 19, 2021, 10:06 PM UTC

Affected components

Smartcar Webhooks and APISmartcar Connect

Update timeline

  1. identified Nov 19, 2021, 10:06 PM UTC

    Tesla is currently experiencing issues with their connected services . Logins and API requests made to Tesla vehicles are likely to return errors until these issues are resolved. We'll provide further updates as we have them.

  2. identified Nov 19, 2021, 11:28 PM UTC

    Tesla continues to experience issues with their connected services. Logins and API requests made to Tesla vehicles will likely return error messages until these issues are resolved. We'll continue to provide updates as we have them.

  3. monitoring Nov 20, 2021, 02:03 AM UTC

    Tesla's connected services appear to be coming back online. Some login attempts and API requests may still be impacted as they continue to recover.

  4. resolved Nov 20, 2021, 02:25 AM UTC

    This incident has been resolved. Tesla's connected services seem to have recovered. If your application continues to experience issues, please reach out to [email protected].