Smartcar experienced a minor incident on November 22, 2021 affecting Smartcar Connect, lasting 23h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Smartcar Connect
Update timeline
- investigating Nov 22, 2021, 05:40 PM UTC
We are currently investigating elevated error rates for Tesla login attempts through Smartcar Connect.
- identified Nov 22, 2021, 08:01 PM UTC
We've identified the issue and are currently working on a fix.
- monitoring Nov 23, 2021, 02:07 AM UTC
We’ve implemented a fix, and are observing Tesla login error rates begin to drop. We’ll monitor the situation overnight and provide further updates as they come.
- resolved Nov 23, 2021, 04:55 PM UTC
This incident has been resolved. If your application continues to experience issues, please reach out to [email protected].