Smartcar experienced a minor incident on January 4, 2022 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 8h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 04, 2022, 07:30 PM UTC
Ford is currently experiencing a service outage. Logins and API requests made to Ford vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.
- identified Jan 04, 2022, 09:53 PM UTC
Ford is continuing to experience a service outage affecting Logins and API requests. We are monitoring the situation and will provide updates as we have them.
- monitoring Jan 05, 2022, 01:37 AM UTC
The Ford outage appears to have been resolved, and error rates are trending back toward normal ranges. We're currently monitoring the situation, and will update again once we've confirmed things are back to normal across the board. If your application continues to experience issues with Ford vehicles, please reach out to us at [email protected].
- resolved Jan 05, 2022, 03:49 AM UTC
Ford error rates have returned to normal across the board. If your application continues to experience issues with Ford vehicles, please reach out to us at [email protected].