Smartcar incident

Nissan: Elevated Error Rates for Login and API Requests

Minor Resolved View vendor source →

Smartcar experienced a minor incident on January 24, 2022 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2022, 05:05 PM UTC
Resolved
Jan 24, 2022, 06:47 PM UTC
Duration
1h 42m
Detected by Pingoru
Jan 24, 2022, 05:05 PM UTC

Affected components

Smartcar Webhooks and APISmartcar Connect

Update timeline

  1. investigating Jan 24, 2022, 05:05 PM UTC

    We are currently investigating elevated error rates for API requests to vehicles and logins through Smartcar Connect for Nissan.

  2. identified Jan 24, 2022, 05:17 PM UTC

    We've identified the issue and are working on implementing a fix.

  3. monitoring Jan 24, 2022, 06:16 PM UTC

    We've implemented a fix and error rates are starting to fall. If your application continues to experience issues, please reach out to [email protected]

  4. resolved Jan 24, 2022, 06:47 PM UTC

    This incident has been resolved. If your application continues to experience issues, please reach out to [email protected]