Smartcar experienced a minor incident on January 28, 2022 affecting Smartcar Connect, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Smartcar Connect
Update timeline
- investigating Jan 28, 2022, 05:33 PM UTC
We are currently investigating elevated error rates during logins for VW and Audi vehicles through Smartcar Connect.
- identified Jan 28, 2022, 05:58 PM UTC
We've identified the issue and are currently working on a fix.
- monitoring Jan 28, 2022, 08:09 PM UTC
We've implemented a fix, and are currently monitoring the results. We'll update again once we've confirmed things are back to normal across the board.
- resolved Jan 28, 2022, 08:39 PM UTC
This incident has been resolved. If your application continues to experience issues, please reach out to [email protected].