Smartcar experienced a minor incident on April 15, 2022 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 20h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 15, 2022, 09:35 PM UTC
Hyundai is currently experiencing a connected services outage. Logins and API requests made to Hyundai vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.
- identified Apr 15, 2022, 11:32 PM UTC
Login attempts appear to have recovered, however API requests to Hyundai vehicles will return errors until the outage is fully resolved. We'll continue to monitor the situation and provide updates as we have them.
- identified Apr 16, 2022, 03:28 AM UTC
Hyundai has entered a planned maintenance period, estimated to end at 9:30pm Pacific. Logins and API requests may continue to be affected throughout that time.
- monitoring Apr 16, 2022, 05:15 AM UTC
Hyundai's connected service outage appears resolved with the completion of their maintenance window. Login and API error rates are trending toward normal. We'll continue to monitor overnight and post another update once error rates are normal across the board.
- resolved Apr 16, 2022, 06:01 PM UTC
Hyundai login and API error rates are back within norms. Email [email protected] if your application continues to experience any issues!