Smartcar incident
Audi Europe: Elevated error rates for API Requests
Smartcar experienced a minor incident on May 19, 2022 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2022, 08:33 PM UTC
Audi is currently experiencing a connected services outage. Logins and API requests made to Audi vehicles in the US and Europe may return errors until the outage is resolved.
- identified May 19, 2022, 10:04 PM UTC
A fix has been deployed that resolves issues with Audi US. Audi EU logins will succeed, but API requests may continue to return errors.
- monitoring May 19, 2022, 10:20 PM UTC
Audi error rates are trending towards normal. We'll continue to monitor and provide another update once we learn more.
- resolved May 20, 2022, 12:03 AM UTC
Audi login and API error rates are back within norms. Email [email protected] if your application continues to experience any issues!