Smartcar incident

Audi Europe: Elevated error rates for logins and API Requests

Minor Resolved View vendor source →

Smartcar experienced a minor incident on June 8, 2022 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2022, 05:40 PM UTC
Resolved
Jun 10, 2022, 02:33 AM UTC
Duration
1d 8h
Detected by Pingoru
Jun 08, 2022, 05:40 PM UTC

Affected components

Smartcar Webhooks and APISmartcar Connect

Update timeline

  1. investigating Jun 08, 2022, 05:40 PM UTC

    We are currently investigating elevated error rates for login attempts and API requests to Audis in Europe.

  2. identified Jun 08, 2022, 08:45 PM UTC

    Audi's connected service is experiencing issues. Login and attempts and API requests to Audi's in Europe may fail until Audi has fully recovered.

  3. monitoring Jun 09, 2022, 01:56 AM UTC

    Audi appears to be recovering and error rates are returning to normal. If you continue to experience issues please reach out to us at [email protected].

  4. monitoring Jun 10, 2022, 02:33 AM UTC

    This incident has been resolved. If you continue to experience issues please reach out to us at [email protected].

  5. resolved Jun 10, 2022, 02:33 AM UTC

    This incident has been resolved.