Smartcar incident

Kia Europe: Elevated error rates for logins and API Requests

Smartcar experienced a minor incident on September 30, 2022 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2022, 05:37 PM UTC
Resolved: Sep 30, 2022, 08:02 PM UTC
Duration: 2h 25m
Detected by Pingoru: Sep 30, 2022, 05:37 PM UTC

Affected components

Smartcar Webhooks and APISmartcar Connect

Update timeline

identified Sep 30, 2022, 05:37 PM UTC

Kia's connected services are experiencing issues. Login attempts and API requests to Kia's in Europe may fail until Kia has fully recovered.
monitoring Sep 30, 2022, 07:02 PM UTC

Kia appears to be recovering and error rates are returning to normal. If you continue to experience issues please reach out to us at [email protected].
resolved Sep 30, 2022, 08:02 PM UTC

This incident has been resolved. If you continue to experience issues please reach out to us at [email protected].