Smartcar experienced a critical incident on September 18, 2023 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2023, 05:59 PM UTC
We're currently investigating a suspected AWS outage that may be causing Smartcar API downtime.
- identified Sep 18, 2023, 06:27 PM UTC
API requests to Smartcar are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.
- identified Sep 18, 2023, 06:32 PM UTC
Smartcar Connect logins and API requests are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.
- identified Sep 18, 2023, 06:55 PM UTC
AWS has acknowledged and begun investigating an outage. Progress can be monitored on AWS's Status Page here: https://health.aws.amazon.com/health/status Smartcar Connect logins and API requests are currently failing. We've deployed to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.
- monitoring Sep 18, 2023, 07:05 PM UTC
We've deployed to alternate AWS infrastructure to mitigate issues from our original infrastructure. Connect Logins and API requests are starting to recover, and we're continuing to monitor. AWS continues to investigate their outages in our original infrastructure zone.
- resolved Sep 18, 2023, 08:46 PM UTC
While the AWS outage is still ongoing, Smartcar has mitigated the issue by deploying alternative AWS infrastructure. Connect Logins and API requests have returned to a stable level. Progress on the AWS outage can be monitored at AWS's Status Page here: https://health.aws.amazon.com/health/status