Smartcar experienced a minor incident on February 2, 2022 affecting Smartcar Connect, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 02, 2022, 04:18 PM UTC
VW's login services in the US are currently experiencing an outage. Login attempts to VW vehicles using Car-Net in the US will return errors until the outage is resolved.
- identified Feb 02, 2022, 05:06 PM UTC
VW's login services in Europe and the US are currently experiencing an outage. Login attempts to both VW and Audi vehicles will return errors until the outage is resolved.
- monitoring Feb 02, 2022, 05:29 PM UTC
VW's login services are back up in the US and Europe. Login attempts to VW and Audi vehicles should now work once more. We'll continue to monitor error rates to confirm. If your application continues to experience any trouble, reach out to [email protected]
- resolved Feb 02, 2022, 07:26 PM UTC
This incident has been resolved. If your application continues to experience issues, please reach out to [email protected].