Smartcar experienced a notice incident on April 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 14, 2025, 10:25 PM UTC
Earlier today, we deployed a change to Smartcar Connect that unintentionally introduced a bug, causing some vehicle owners to experience connection failures when attempting to link their vehicles between 11:45 AM and 12:45 PM PDT. Users that encountered this issue received an error message stating "500: vehiclesRequiringAdditionalActions.includes is not a function". The issue was identified and resolved with a fix deployed at approximately 12:43 PM PDT. The issue has been fully resolved, and affected users should now be able to connect their vehicles successfully. If you're still experiencing issues, we recommend trying the connection process again. We apologize for the disruption and are implementing additional safeguards to prevent similar issues in the future.