Smart Recruiters incident

Screening Question issues when applying for job

Major Resolved View vendor source →

Smart Recruiters experienced a major incident on July 15, 2024 affecting Candidate App, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 12:59 PM UTC
Resolved
Jul 15, 2024, 01:15 PM UTC
Duration
15m
Detected by Pingoru
Jul 15, 2024, 12:59 PM UTC

Affected components

Candidate App

Update timeline

  1. investigating Jul 15, 2024, 12:59 PM UTC

    We are currently investigate the issue.

  2. investigating Jul 15, 2024, 01:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 15, 2024, 01:05 PM UTC

    The issue impacts the Screening Questions - they are replaced by "[LABEL]". Our Teams are investigating and we will provide a fix very soon.

  4. identified Jul 15, 2024, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 15, 2024, 01:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 15, 2024, 01:15 PM UTC

    This incident has been resolved.