Smart lock had 2 outages in the last 2 years totaling 12h 56m of downtime — averaging 0.1 incidents per month.
There were 2 Smart lock outages since February 25, 2025 totaling 12h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are in touch with SmartThings team to solve the issue as soon as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app. WORKAROUND: (1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app. We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
We are continuing to investigate this issue.
The issue has been identified and the remote services over the bridges are coming back.
We are monitoring the system status. All remote services are up and running.
This incident has been resolved.