Smart lock incident

Problems with remote access.

Major Resolved View vendor source →

Smart lock experienced a major incident on September 10, 2022 affecting API and Lock and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2022, 08:28 PM UTC
Resolved
Sep 10, 2022, 09:40 PM UTC
Duration
1h 12m
Detected by Pingoru
Sep 10, 2022, 08:28 PM UTC

Affected components

APILockAmazon AlexaMobile Android AppBridgeApple HomeKitMobile iOS AppRemote Control ServiceKeypadWeb App (portal.tedee.com)

Update timeline

  1. investigating Sep 10, 2022, 08:28 PM UTC

    There are problems with remote communication with the devices over the cloud services. We are currently investigating the issue.

  2. investigating Sep 10, 2022, 09:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 10, 2022, 09:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 10, 2022, 09:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 10, 2022, 09:40 PM UTC

    This incident has been resolved. Thank you for your patience!