Smart lock experienced a critical incident on January 25, 2023 affecting API and Amazon Alexa and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2023, 08:43 AM UTC
Microsoft Azure currently has issues with all services. The tedee devices may not be accessible over the Internet. The tedee locks work locally over Bluetooth in the tedee app or remotely over HomeKit only. Microsoft is already working on a solution. Affected features: 1. Remote lock control (locking/unlocking/lock status) – POSSIBLE WORKAROUND: Use Bluetooth – go to Lock > settings > Troubleshooting > Bluetooth only 2. Logging in to the mobile app – POSSIBLE WORKAROUND: Kill app and try again. Patiently wait.
- investigating Jan 25, 2023, 08:44 AM UTC
We are continuing to investigate this issue.
- investigating Jan 25, 2023, 09:07 AM UTC
We are continuing to investigate this issue.
- investigating Jan 25, 2023, 09:08 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 25, 2023, 09:31 AM UTC
Microsoft detected that it was a network issue. They are working on it, and all services are working better now.
- monitoring Jan 25, 2023, 09:36 AM UTC
All services are working fine now. We are monitoring the situation.
- resolved Jan 25, 2023, 10:24 AM UTC
RESOLVED, TEDEE IS FULLY OPERATIONAL We are happy to inform you that the Tedee smart locks and all features are fully operational. We will analyze the issue internally and improve our system to prevent or minimize future recurrence.