Smart lock incident

Tedee lock remote control affected by Microsoft Azure issue

Critical Resolved View vendor source →

Smart lock experienced a critical incident on January 26, 2023 affecting Bridge and Remote Control Service, lasting 14h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2023, 03:54 PM UTC
Resolved
Jan 27, 2023, 05:59 AM UTC
Duration
14h 4m
Detected by Pingoru
Jan 26, 2023, 03:54 PM UTC

Affected components

BridgeRemote Control Service

Update timeline

  1. investigating Jan 26, 2023, 03:54 PM UTC

    Currently, some users may experience problems with the remote control because of Microsoft issues. We are now investigating it and doing our best to eliminate it as soon as possible. You can open the lock locally over Bluetooth or remotely in HomeKit. Affected features: 1. Remote lock control (locking/unlocking/lock status) - POSSIBLE WORKAROUND: Switch to Bluetooth only mode. Go to App > lock Settings > Troubleshooting > Bluetooth only - and turn on this option. 2. Logging in to the mobile app - POSSIBLE WORKAROUND: Patiently wait until login screen loads. In order to minimize the effect of the issue, please do not log out from the mobile app.

  2. resolved Jan 27, 2023, 05:59 AM UTC

    RESOLVED, TEDEE IS FULLY OPERATIONAL We are happy to inform you that the tedee smart locks and all features are fully operational. We will analyze the issue internally and improve our system to prevent or minimize future recurrence.