Smart lock incident
Temporary problem with adding/deleting tedee devices
Smart lock experienced a major incident on March 6, 2023 affecting API, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2023, 01:16 PM UTC
Due to issues with Azure Storage in West Europe, tedee users may experience problems with adding or deleting tedee devices. When adding the tedee device to the app, you may receive information that connecting with the device failed. For now, there's no workaround. We kindly ask you for patience as we are already checking this problem. We apologize for the inconvenience.
- identified Mar 06, 2023, 03:00 PM UTC
Due to issues with Azure Storage in West Europe, tedee users may experience problems with adding or deleting tedee devices. When adding the tedee device to the app, you may receive information that connecting with the device failed. For now, there's no workaround. We are already working on fixing it. We apologize for the inconvenience.
- resolved Mar 06, 2023, 06:34 PM UTC
The problem is now solved. You should be able to add/delete the devices again without any issues.