Smart lock experienced a major incident on June 12, 2023 affecting API, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- identified Jun 12, 2023, 01:42 PM UTC
Currently, we are experiencing issues with displaying and changing the existing PIN codes. However, you can still add and use the PIN codes. We have already identified the issue and we will fix it shortly. We kindly apologize for any inconvenience caused.
- resolved Jun 12, 2023, 04:34 PM UTC
The issue with PIN codes is solved. You can now access and change the PINs. Thank you for your patience and understanding