Smart lock experienced a critical incident on June 16, 2023 affecting Amazon Alexa and Bridge and 1 more component, lasting 8h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2023, 06:28 AM UTC
Due to Microsoft Azure services issues, remote access to the locks may fail and the lock status may not show correctly. Please, use local Bluetooth access.
- identified Jun 16, 2023, 07:23 AM UTC
Microsoft Team identified the problem. They expect full recovery by 10:30 CET (08:30 UTC).
- monitoring Jun 16, 2023, 08:44 AM UTC
We have received a conformation from Microsoft that the main problem was solved. Some users may still experience lack of responses or lags. All services should be restored within the next hour.
- monitoring Jun 16, 2023, 09:12 AM UTC
We are continuing to monitor for any further issues.
- identified Jun 16, 2023, 09:34 AM UTC
Due to Microsoft Azure services issues, remote access to the locks may fail and the lock status may not show correctly. Please, use local Bluetooth access.
- monitoring Jun 16, 2023, 05:11 PM UTC
The problem is now solved and all devices should be fully operational again. We are monitoring for any further issues.
- resolved Jun 16, 2023, 06:28 PM UTC
This incident has been resolved.