Smart lock experienced a major incident on August 27, 2023 affecting API and Lock and 1 more component, lasting 9h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2023, 09:52 PM UTC
Currently, users may experience problems with the remote control. We are now investigating it and doing our best to eliminate it as soon as possible. You can operate the lock locally over Bluetooth or remotely in Home App. Affected features 1. Remote lock control (locking/unlocking) - POSSIBLE WORKAROUND: Switch to Bluetooth only mode. Go to App > lock Settings > Troubleshooting > Bluetooth only - and turn on this option. In order to minimize the effect of the issue, please do not log out from the mobile app.
- investigating Aug 27, 2023, 10:24 PM UTC
The lock actions are functional, but the notifications are not being received. This implies that the locks can be locked and unlocked remotely, but their status cannot be relied upon. Affected features 1. Lock Status is not updated - POSSIBLE WORKAROUND: Switch to Bluetooth only mode. Go to App > Lock settings > Troubleshooting > Bluetooth only - and turn on this option. That will allow the app to update the status locally, while you are in Bluetooth range with the lock. 2. Events logs are not updated.
- monitoring Aug 28, 2023, 04:53 AM UTC
All devices are functioning properly. We are continuing to monitor their performance.
- resolved Aug 28, 2023, 07:05 AM UTC
All devices work normal.