Smart lock experienced a major incident on October 20, 2023 affecting Mobile Android App and Mobile iOS App and 1 more component, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Mobile Android AppMobile iOS AppWeb App (portal.tedee.com)
Update timeline
- investigating Oct 20, 2023, 08:39 AM UTC
We are currently having issues with logging in to the app/portal and creating a new account. Workaround: If you are already logged in, please do not log out!
- monitoring Oct 20, 2023, 09:01 AM UTC
A fix has been implemented. The issue should now be solved and we are monitoring the situation.
- resolved Oct 23, 2023, 07:49 AM UTC
The issue is now solved.