Smart lock experienced a major incident on May 5, 2024 affecting Mobile Android App and Mobile iOS App and 1 more component, lasting 20h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2024, 05:13 PM UTC
We are currently having issues with logging in to the app/portal, resetting passwords, and creating a new account. Workaround: If you are already logged in, please do not log out!
- monitoring May 05, 2024, 08:32 PM UTC
A fix has been implemented. The issue should now be solved and we are monitoring the situation.
- investigating May 05, 2024, 09:08 PM UTC
We are currently having issues with logging in to the app/portal, resetting passwords, and creating a new account. Workaround: If you are already logged in, please do not log out!
- monitoring May 06, 2024, 06:34 AM UTC
A fix has been implemented. The issue should now be solved and we are monitoring the situation.
- resolved May 06, 2024, 01:53 PM UTC
The issue is now solved.