Smart lock incident

iOS app with enabled FaceID/TouchID crashes on start

Minor Resolved View vendor source →

Smart lock experienced a minor incident on May 8, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 07:40 AM UTC
Resolved
Apr 17, 2024, 09:30 AM UTC
Duration
—
Detected by Pingoru
May 08, 2024, 07:40 AM UTC

Update timeline

  1. resolved May 08, 2024, 07:40 AM UTC

    Affected component: Mobile iOS App Affected iOS app version: 1.194.0 Users who updated iOS app to version 1.194.0 and had biometrics security features enabled (FaceID/TouchID) can have their apps crashing on launch. Workaround: If possible try to disable "Biometrics access" in Settings > Security ## Update: 12:00 Incident status: Identified We have detected the route cause of the problem and we are working on the fix. ## Update: 16:15 Incident status: Identified Fix was prepared and will be released in next app version ## Update: 18.04.2024 20:29 Incident Status: Resolved Fixed app version 1.194.1 is available in the Apple App Store.