Smart lock incident
Lock/unlock operations fail over the bridge
Smart lock experienced a critical incident on February 25, 2025 affecting API and Remote Control Service, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2025, 12:56 PM UTC
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app. WORKAROUND: (1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app. We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
- investigating Feb 25, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- investigating Feb 25, 2025, 07:23 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 25, 2025, 09:28 PM UTC
We are monitoring the situation.
- investigating Feb 25, 2025, 09:38 PM UTC
We are currently investigating this issue.
- monitoring Feb 25, 2025, 11:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2025, 11:00 AM UTC
This incident has been resolved.