Smart lock incident
Lock/unlock operations fail over the bridge
Smart lock experienced a critical incident on March 24, 2025 affecting API and Remote Control Service, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2025, 05:39 PM UTC
Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app. WORKAROUND: (1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app. We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.
- monitoring Mar 24, 2025, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 09:11 PM UTC
This incident has been resolved.