SlimPay experienced a notice incident on February 21, 2023 affecting Back Office, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2023, 09:50 AM UTC
[EN] Dear customers, Access to our production Backoffice is currently unavailable. We are working on solving this problem. We will inform you when the problem will be fixed. We are sorry for the inconvenience. The SlimPay team. [FR] Chers clients, L'accès à notre Backoffice de production est actuellement indisponible. Nous travaillons sur la résolution de ce problème. Nous vous informerons quand il sera à nouveau disponible. Nous sommes désolés pour ce désagrément. L'équipe SlimPay.
- investigating Feb 21, 2023, 10:08 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 21, 2023, 10:15 AM UTC
[EN] Dear customers, Access to our production Backoffice is available again. Our teams continue to investigate the origin of the problem and to monitor the impacted services. Best regards, The SlimPay team [FR] Chers clients, L'accès à notre Backoffice de production est à nouveau disponible. Nos équipes continuent d'investiguer les causes et de monitorer les services impactés. Bien cordialement, L'équipe SlimPay
- resolved Feb 21, 2023, 10:43 AM UTC
This incident has been resolved.