SlimPay incident

[PRODUCTION] - [IMPORTANT INFORMATION] - Some SDD delayed to the next execution date

Minor Resolved View vendor source →

SlimPay experienced a minor incident on March 7, 2023 affecting SFTP and Reporting, lasting 18h 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2023, 03:25 PM UTC
Resolved
Mar 08, 2023, 10:16 AM UTC
Duration
18h 51m
Detected by Pingoru
Mar 07, 2023, 03:25 PM UTC

Affected components

SFTPReporting

Update timeline

  1. identified Mar 07, 2023, 03:25 PM UTC

    [EN] Dear customers, We would like to inform you that some of the transactions initially scheduled for Wednesday 8 March will be postponed to Thursday 9 March. As well, a manual re-launch of the reporting files has been planned and the automatic fund transfers that are usually generated early in the morning will resume their rhythm tomorrow. We will keep you updated on the evolution of the situation. We apologize for this inconvenience and thank you for your understanding. Best regards, The SlimPay team [FR] Chers clients, Nous tenons à vous communiquer qu'une partie des transactions initialement prévues pour le mercredi 8 mars sera reportée au jeudi 9 mars. Par ailleurs, une relance manuelle des fichiers de reporting a été prévue et les transferts automatiques de fonds qui sont habituellement générés tôt dans la matinée reprendront leur rythme demain matin. Nous vous tiendrons informés de l'évolution de la situation. Nous nous excusons pour ce désagrément et vous remercions de votre compréhension. Cordialement, L'équipe SlimPay

  2. resolved Mar 08, 2023, 10:16 AM UTC

    [EN] Dear customers, We confirm that the postponed transactions will be processed as informed on Thursday 9 March. As for the manual re-launch of the reporting files, we would like to inform you that it has been done. Best regards, The SlimPay team [FR] Chers clients, Nous confirmons que les transactions décalées seront exécutées le jeudi 9 mars comme prévu. Quant à la relance manuelle des fichiers de reporting, nous vous informons qu'elle a été effectuée. Cordialement, L'équipe SlimPay