SlimPay incident
[IMPORTANT] [Production] Latencies in the mandate signature service
SlimPay experienced a minor incident on June 20, 2023 affecting Remittance files and Web API, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2023, 02:24 PM UTC
[EN] Dear customers, We are currently experiencing latency in the mandate signature service in the production environment. We will keep you informed as soon as the situation is solved. We apologise for the inconvenience. The SlimPay team [FR] Chers clients, Nous rencontrons actuellement des problèmes de latence dans le service de signature de mandat dans l'environnement de production, nous travaillons à la résolution de ce problème. Nous vous prions de nous excuser pour ce désagrément. L'équipe SlimPay
- identified Jun 20, 2023, 03:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 20, 2023, 03:37 PM UTC
[EN] Dear customers, The problem with the mandate signing service on the production environment has now been solved and our technical teams continue to monitor the situation closely. An incident report will be made available to you and will be provided upon request. Our customer support team is available if needed at [email protected]. Best regards, The SlimPay team, [FR] Chers clients, Le problème avec le service de signature de mandat sur l'environnement de production est maintenant résolu et nos équipes techniques continuent de surveiller la situation de plus près. Un rapport d'incident sera mis à votre disposition et vous sera fourni sur demande. Notre équipe de support ([email protected]) est à votre disposition également. Bien cordialement, L'équipe SlimPay,