SlimPay incident

[PRODUCTION] [Important Information] - Dashboard unavailability

Notice Resolved View vendor source →

SlimPay experienced a notice incident on October 31, 2023 affecting Back Office, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 10:54 AM UTC
Resolved
Oct 31, 2023, 11:00 AM UTC
Duration
5m
Detected by Pingoru
Oct 31, 2023, 10:54 AM UTC

Affected components

Back Office

Update timeline

  1. investigating Oct 31, 2023, 10:54 AM UTC

    [EN] Dear customers, We would like to inform you that our Dashboard is temporally unavailable. We understand the importance of accessing our platform, that is why our technical team is working to solve the issue as soon as possible, and we will provide an update when we have more information. If you have any urgent needs or concerns during this time, please do not hesitate to contact our support team at [email protected]. Thank you for your understanding, Best regards, The SlimPay team [FR] Chers clients, Nous voulons vous informer que notre Dashboard est temporairement indisponible. Nous comprenons l'importance d'avoir accès à l'interface, c'est pourquoi nos équipes techniques travaillent afin de résoudre le problème le plus rapidement possible. Nous vous fournirons une mise à jour dès que nous aurons plus d'informations. Si vous avez des besoins ou des préoccupations urgents pendant cette période, n'hésitez pas à contacter notre équipe de support à [email protected]. Nous vous remercions de votre coopération. Cordialement, L'équipe SlimPay

  2. resolved Oct 31, 2023, 11:00 AM UTC

    This incident has been resolved.