⚠️ Disruption - Message Delivery Status and access to SleekFlow

Update timeline

1. resolved Jan 14, 2026, 02:55 AM UTC

   Type: Incident Duration: 4 hours and 4 minutes Affected Components: Web App, API, Mobile App Jan 14, 02:55:24 GMT+0 - Investigating - SleekFlow is currently experiencing an issue affecting message delivery and access since 14 Jan 2026 at 10:35 AM HKT**:** * **Message Syncing:** Outgoing messages may stay in a "loading" state, but are actually being sent to the end user. * **Incoming Messages:** New incoming messages are currently not being received in the platform. * **Interface:** Users may not be able to access the inbox. Our engineering team is actively investigating this matter. We will provide a further update as soon as additional information becomes available. We sincerely apologize for any inconvenience and appreciate your patience. Jan 14, 03:10:51 GMT+0 - Identified - Updated on 14 Jan 2026 **at 11:02 AM HKT** The team has applied mitigations, and the disruption is recovering. We will continue to monitor the status and provide updates as more information becomes available. Jan 14, 06:59:25 GMT+0 - Resolved - Updated on 14 Jan 2026 at 01:49 PM HKT**.** We can confirm the disruptions have been fully resolved. Thank you for your patience.