SleekFlow Outage History

Type: Incident Duration: 3 hours and 38 minutes Affected Components: Web App, Mobile App Dec 10, 06:20:53 GMT+0 - Investigating - SleekFlow is currently experiencing an issue affecting message delivery status indicators since 10 Dec 2025 at 02:00 PM HKT**.** Messages may display as loading or failed; however, they are being successfully delivered to end users. Our engineering team is actively investigating this matter. We will provide a further update as soon as additional information becomes available. We sincerely apologize for any inconvenience and appreciate your patience. Dec 10, 06:32:18 GMT+0 - Monitoring - Updated on **10 Dec 2025 at 02:25 PM HKT** The team has applied mitigations, and the disruption is recovering. We will continue to monitor the status and provide updates as more information becomes available. Dec 10, 09:58:26 GMT+0 - Resolved - We can confirm the disruptions have been fully resolved since **10 Dec 2025 at 02:25 PM HKT.** Thank you for your patience.

Type: Incident Duration: 2 hours and 40 minutes Affected Components: Web App, API, Mobile App Nov 14, 07:25:03 GMT+0 - Investigating - Microsoft has informed us that Azure is experiencing a service disruption since **14 Nov 2025 at 02:57 PM HKT.** This issue from Microsoft could potentially affect some users’ access to SleekFlow, including logging in, loading, sending, and receiving messages. We are maintaining close communication with Microsoft’s team to investigate the issue, and will provide updates as soon as we receive them from the team. Nov 14, 07:45:08 GMT+0 - Monitoring - Updated on **14 Nov 2025 at 03:39 PM HKT** The team has applied mitigations, and the disruption is recovering. We will continue to monitor the status and provide updates as more information becomes available. Nov 14, 10:05:10 GMT+0 - Resolved - We can confirm the disruptions have been fully resolved**.** Thank you for your patience.

Type: Incident Duration: 56 minutes Affected Components: Web App, API, Mobile App Nov 3, 08:25:44 GMT+0 - Investigating - Microsoft Azure Service Bus is experiencing a service disruption. This issue from Microsoft could potentially affect some users' ability to send and receive messages in the inbox, broadcast, and Flow Builder, among other areas. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue. Nov 3, 09:21:48 GMT+0 - Resolved - The team has deployed a quick fix, and disruptions have resumed since **November 3, 2025, at 4:50 PM HKT**. The ability to send and receive messages in the inbox, broadcast, and Flow Builder, among other areas of SleekFlow, has been fully restored. Thank you for your patience.

Type: Incident Duration: 14 hours and 59 minutes Affected Components: Web App, Mobile App Oct 9, 10:12:40 GMT+0 - Monitoring - Microsoft Azure is experiencing a service disruption. This issue from Microsoft could potentially affect some users’ access to SleekFlow, including loading, sending, and receiving messages. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we work to resolve the issue. Oct 10, 01:12:05 GMT+0 - Resolved - The Microsoft team has deployed the fix, and the disruptions have been resolved since **9 Oct 2025 at 10:00 PM HKT**. Access to SleekFlow has been resumed. Thank you for your patience.