SkySlope Outage History

Started May 26, 2026, 08:07 PM UTC· resolved May 26, 2026, 09:07 PM UTC

1. investigating May 26, 2026, 08:07 PM UTC

   We are currently investigating this incident..

2. identified May 26, 2026, 08:24 PM UTC

   We are continuing to work on a fix for this incident..

3. resolved May 26, 2026, 09:07 PM UTC

   Beginning at approximately 13:07 PDT on May 26, 2026, users experienced degraded performance in our DigiSign and Forms applications. The incident was caused by a configuration change that introduced elevated error rates on down stream services. Application health was restored after increasing capacity on the relevant systems. Incident declared resolve at 14:07 PDT..

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Started Apr 16, 2026, 01:01 AM UTC· resolved Apr 16, 2026, 02:30 AM UTC

1. investigating Apr 16, 2026, 01:01 AM UTC

   We are investigating reports that users are unable to load Forms at [forms.skyslope.com](http://forms.skyslope.com)..

2. identified Apr 16, 2026, 01:32 AM UTC

   We have identified the cause and are working on implementing a solution..

3. monitoring Apr 16, 2026, 02:04 AM UTC

   We implemented a fix and are currently monitoring the result..

4. resolved Apr 16, 2026, 02:30 AM UTC

   On April 15, 2026 between 18:01 PDT and 19:04 PDT, users were unable to load SkySlope Forms at [forms.skyslope.com](http://forms.skyslope.com). Customers reported errors and white screens, and our synthetic monitoring and observability metrics confirmed elevated issues. This was caused by a configuration deployment that broke the path to Forms. The change was reverted within minutes, but routing did not immediately recover. We resolved the incident by applying a follow-up change that allowed our infrastructure to fully reconcile, restoring traffic to a healthy state..

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Started Mar 31, 2026, 01:01 PM UTC· resolved Mar 31, 2026, 01:23 PM UTC

1. investigating Mar 31, 2026, 01:01 PM UTC

   We are investigating reports users are unable to access SkySlope Books..

2. monitoring Mar 31, 2026, 01:22 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Mar 31, 2026, 01:23 PM UTC

   On March 31, 2026 between 06:01 PDT and 06:22 PDT (March 31), users were unable to access SkySlope Books at [books.skyslope.com](http://books.skyslope.com). Customers reported that the application would not load and sign-in attempts failed. The root cause was a recent configuration change that removed the network path to Books. The underlying application and databases remained healthy throughout, and no customer data was lost or exposed. Service was restored after our teams corrected the affected routing configuration and confirmed normal traffic flow to the application..

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