Skykit Outage History

We are experiencing an outage affecting Player Services. Devices are not sending or receiving state updates, and online/offline status will not reflect current device conditions during this time. Most devices remain otherwise operational and will resume normal reporting automatically once service is restored. Our engineering team identified the issue as a cloud database problem and is actively working with our cloud infrastructure provider to resolve it. We will post updates as we have them. Next update by: 9:00 AM Central

Third Party Incident: We have found that Youtube has introduced a change or a bug related to playing their videos. Temporary Workaround: We’ve identified a temporary workaround that has successfully fixed this issue for many users, which suggests the problem is related to the application’s cached data. Please try this workaround: https://portal.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/document/v1/view/4471e89e-9a35-4d6e-939c-8c9740c12f3e This action effectively performs the “delete webview cache” command and does not delete your login credentials or important app data. Next Steps While this workaround should resolve the issue for now, we know it’s not a permanent solution. Our engineering team is working on a long-term fix which will be included in an upcoming app release. We will keep you informed of any major updates.

We are currently investigating an issue preventing users from logging in to our product. Our team is working to resolve this as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience.

We are currently investigating issues with high latency in the services media players use for sending and receiving content and status updates.