Skykit experienced a major incident on August 19, 2019 affecting Beam, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Beam
Update timeline
- investigating Aug 19, 2019, 06:43 PM UTC
We are currently investigating an issue where some Skykit Customers are seeing an Error 500 message when logging into Skykit.
- monitoring Aug 19, 2019, 08:02 PM UTC
Skykit confirmed that the issues seen were caused by issues with Google Authentication Services. Google has been working to resolve this issue and all Skykit users should be able to log into Content Manager now.
- resolved Aug 19, 2019, 08:12 PM UTC
This incident has been resolved.