Skykit experienced a minor incident on September 26, 2022 affecting Beam, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2022, 04:02 PM UTC
We are investigating reports of issues uploading various content items into Beam. If you encounter this problem, please clear your cache and do a hard reload of the page. Please reach out to [email protected] if you have any specific questions/issues.
- investigating Sep 26, 2022, 08:39 PM UTC
Around 12:50 pm Central, we made some changes to help alleviate the issue for some users. We are continuing to investigate the problem and anticipate releasing some additional changes by end of day.
- investigating Sep 26, 2022, 11:11 PM UTC
We have received no additional reports of this issue since roughly 12:00 pm Central today. At approximately, 430 pm Central, we released a change to production to prepare for a final resolution tomorrow afternoon. Please contact [email protected] if you have any questions.
- monitoring Sep 26, 2022, 11:15 PM UTC
A partial resolution has been implemented and we are monitoring the results.
- resolved Sep 27, 2022, 09:29 PM UTC
This incident has been resolved. We recommend clearing your browser cache if you experience any further issues: https://support.skykit.com/en/articles/335-troubleshooting-for-uploading-content-in-beam Please contact [email protected] if you have any questions.