Skykit experienced a minor incident on March 16, 2023 affecting Beam, lasting 4d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2023, 02:48 AM UTC
We are currently experiencing an issue with our third party services that is preventing the ability to import files from Google Drive. The current work around is to download your Google Slides doc as a PDF and upload from Local Storage into Beam.
- identified Mar 20, 2023, 07:19 PM UTC
Our development team was able to identify a change with our third party service provider and are working on applying the necessary changes to address the issue.
- resolved Mar 20, 2023, 09:11 PM UTC
An update, v3.1.4, has been released to address the issue. We recommend logging out and doing a hard refresh on your page or clearing your browser cache to ensure you are on the latest version. Please see our support article if you need assistance with clearing your browser cache. https://support.skykit.com/docs/troubleshooting-for-uploading-content-in-beam?highlight=clear%20browser