SKULabs experienced a minor incident on August 9, 2023 affecting Third-Party Shipping Integrations, lasting 19h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2023, 04:00 PM UTC
We have reports of issues related from a shipping provider that may prevent or cause delays in retrieving rate quotes, purchasing shipping labels, voiding or manifesting shipments. See this article for advice: https://help.skulabs.com/en/articles/4424004 You can sign up for text/call/email updates at https://skulabs.statuspage.io/
- identified Aug 09, 2023, 06:54 PM UTC
EasyPost has informed us FedEx no longer supports carrier_notification_sms and carrier_notification_email options. Disable these options in your carrier settings for FedEx on SKULabs to resume shipping with EasyPost FedEx. We are attempting to get a hotfix out to disable the options for EasyPost FedEx avoiding the problem.
- resolved Aug 10, 2023, 11:40 AM UTC
This incident has been resolved.