Skio had 3 outages in the last 2 years totaling 24h 15m of downtime — averaging 0.1 incidents per month.
There were 3 Skio outages since July 18, 2025 totaling 24h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting some Customer Portals being inaccessible with a "Verifying Browser" error. So far this appears to be limited to certain geographical regions (US/CAN).
This issue is resolved and we are monitoring to ensure ongoing stability.
We are currently investigating an issue causing extreme slowness for some merchants and customers logging into their Skio accounts. This is also affecting subscription processing today. We'll keep you updated on the progress of our investigation and hope to get this resolved quickly!
We've identified and fixed the cause of the slowness on merchant and customer dashboards. Thank you for your patience while we resolved this issue.
We are continuing to investigate this issue as it's been identified to be ongoing.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are seeing improved speed for merchant and customer portal loads. Charge processing is also recovering. We will continue to monitor the improvements until fully resolved.
Merchant and Customer Portals are recovered. We are continuing to investigate fall out from this outage including delayed order processing, subscription updates and Journeys and running backfills where necessary.
The incident has been resolved.
We are currently investigating an issue preventing our 4 digit login codes from being sent via email. Codes are still being sent via SMS and login with password remains unaffected.
A fix has been implemented to resolve this issue and we are monitoring for full recovery.
This issue has been resolved. Login codes have resumed sending via email.