Skio experienced a minor incident on September 21, 2026 affecting Skio Merchant Portal, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 03:05 PM UTC
We're investigating reports of some merchants are seeing "Unable to load customers" when opening the Customers page in their dashboard. Subscriptions, billing, and customer-facing pages are not affected.
- monitoring Sep 21, 2026, 04:51 PM UTC
We've identified a likely cause of the intermittent errors loading customer data and deployed a fix. Merchants should no longer see the "Unable to load customers" message. We're monitoring to confirm the issue is fully resolved.
- resolved Sep 21, 2026, 05:33 PM UTC
This is resolved. Merchants briefly saw "Unable to load customers" when opening the Customers page in their dashboard. We deployed a fix and have confirmed customer data is loading normally. Subscriptions, billing, and customer-facing pages were not affected at any point.