Skilljar Outage History
Skilljar is up right nowPingoru has recorded 50 incidents for Skilljar: 14 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 27 of 720 (4%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 528 (0%) |
Incidents, newest first
Minor August 17, 2026 Increased Application Errors 4h 23m Course Platform, Admin Dashboard
Started Aug 17, 2026, 01:46 PM UTC· resolved Aug 17, 2026, 06:09 PM UTC
- investigating Aug 17, 2026, 01:46 PM UTC
We're aware of an issue causing increased application errors for a subset of customers, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- monitoring Aug 17, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 06:09 PM UTC
The issue has been resolved. We appreciate your understanding and thank you for your patience.
Critical June 9, 2026 Degraded Performance - Admin Dashboard 1h 12m Admin Dashboard
Started Jun 09, 2026, 05:38 PM UTC· resolved Jun 09, 2026, 06:51 PM UTC
- investigating Jun 09, 2026, 05:38 PM UTC
We're aware of the ongoing issue with the Admin Dashboard, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- monitoring Jun 09, 2026, 05:40 PM UTC
A fix has been implemented for the identified issue impacting the Admin Dashboard, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved Jun 09, 2026, 06:51 PM UTC
The identified issue with Admin Dashboard has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Major April 6, 2026 Increased Error Rates on Learner Experience 1h 25m Course Platform
Started Apr 06, 2026, 07:34 PM UTC· resolved Apr 06, 2026, 09:00 PM UTC
- investigating Apr 06, 2026, 07:34 PM UTC
We have identified elevated 504 timeout errors impacting the learner experience on the course platform. Learners may encounter errors or degraded performance when loading courses, progressing through content, or accessing learning paths. Our engineering team has identified the issue and is actively working on a fix. We will continue to post updates as remediation progresses.
- monitoring Apr 06, 2026, 07:55 PM UTC
A fix has been deployed to address the elevated 504 timeout errors on the learner-facing course platform. We are now monitoring to confirm the issue is fully resolved. Learners should see improved performance when accessing courses and loading content.
- resolved Apr 06, 2026, 09:00 PM UTC
The identified issue with the course platform has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Minor April 2, 2026 Analytics Performance Issues 1d 1h Admin Dashboard
Started Apr 02, 2026, 09:08 PM UTC· resolved Apr 03, 2026, 11:00 PM UTC
- investigating Apr 02, 2026, 09:08 PM UTC
We are currently investigating reports of degraded performance on analytics pages within the Skilljar admin dashboard. Some users may experience slower than expected load times or timeouts when accessing reporting and analytics views. Our engineering team is actively looking into the root cause. Core platform functionality, including course delivery, learner access, and content management, remains unaffected.
- investigating Apr 03, 2026, 03:48 PM UTC
Our engineering team continues to investigate the degraded performance affecting analytics pages in the Skilljar admin dashboard. We have identified several areas of interest and are actively working to isolate the root cause. Users may still experience slower than expected load times when accessing reporting and analytics views. All other platform functionality remains unaffected. We will continue to provide updates as our investigation progresses. Thank you for your continued patience.
- identified Apr 03, 2026, 10:12 PM UTC
Our engineering team has identified the root cause of the degraded performance affecting analytics pages in the Skilljar admin dashboard. A fix has been developed and is being deployed now. Users may continue to experience slower than expected load times on analytics views while the fix rolls out. All other platform functionality remains unaffected. We will provide another update once the fix is in place and we have confirmed performance has stabilized. Thank you for your patience.
- monitoring Apr 03, 2026, 10:33 PM UTC
A fix has been deployed to address the degraded performance affecting analytics pages in the Skilljar admin dashboard. Page load times should now be improving. Our engineering team is actively monitoring to confirm the fix is holding and performance has fully stabilized. If you continue to experience any issues, please reach out to our support team.
- resolved Apr 03, 2026, 11:00 PM UTC
The performance issues affecting analytics pages in the Skilljar admin dashboard have been fully resolved. Page load times are back to normal and the platform is operating as expected. We appreciate your patience while our team worked through this issue.
Critical March 31, 2026 Major Outage - Course Platform 1h 15m Course Platform
Started Mar 31, 2026, 05:48 PM UTC· resolved Mar 31, 2026, 07:03 PM UTC
- identified Mar 31, 2026, 05:48 PM UTC
We've successfully identified an issue impacting Course Platform. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- monitoring Mar 31, 2026, 06:01 PM UTC
A fix has been implemented for the identified issue impacting the Course Platform, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved Mar 31, 2026, 07:03 PM UTC
The identified issue with the Course Platform has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Minor March 25, 2026 Homepage and Catalog Page Display Issues –
Started Mar 25, 2026, 11:30 PM UTC· resolved Mar 25, 2026, 11:30 PM UTC
- resolved Mar 26, 2026, 08:38 PM UTC
Between approximately 4:30 PM and 8:30 PM PT on March 25, 2026, some customers experienced display and formatting issues on their homepage and catalog pages. Affected pages may have failed to load correctly or displayed content in an unexpected layout. This issue was caused by an internal infrastructure update that temporarily impacted how cached page content was served. No customer action caused this issue.
Critical March 17, 2026 Degraded Performance - Student Domains 1h 41m Course Platform
Started Mar 17, 2026, 02:15 PM UTC· resolved Mar 17, 2026, 03:57 PM UTC
- investigating Mar 17, 2026, 02:15 PM UTC
We're aware of the ongoing issue with student domains, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- monitoring Mar 17, 2026, 02:34 PM UTC
A fix has been implemented for the identified issue impacting student domains, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved Mar 17, 2026, 03:57 PM UTC
The identified issue with student domains has been resolved, and services continue operating smoothly. We appreciate your understanding and thank you for your patience.
Minor February 28, 2026 Partial Outage - Course and Path Actions 16h 5m Course Platform, Admin Dashboard
Started Feb 28, 2026, 12:42 AM UTC· resolved Feb 28, 2026, 04:47 PM UTC
- identified Feb 28, 2026, 12:42 AM UTC
We're aware of an ongoing issue where Course and Path actions are not executing as expected. Our engineering team has identified the root cause and is working to restore full functionality. We will update the status page as progress is made. Thank you for your patience and understanding.
- monitoring Feb 28, 2026, 01:50 AM UTC
A fix has been implemented for the identified issue impacting Course and Path actions, and our team has entered the monitoring phase. We are actively observing the system to ensure actions are processing as expected. Please note that some actions may take additional time to fully catch up. We will continue to provide updates on the status page. Thank you for your continued patience.
- monitoring Feb 28, 2026, 02:48 PM UTC
The backlog of actions are continuing to be processed as expected. Please note that some actions may take additional time to fully catch up. We will continue to provide updates on the status page. Thank you for your continued patience.
- resolved Feb 28, 2026, 04:47 PM UTC
This incident has been resolved, all processing is back to normal.
Major February 18, 2026 Partial Outage - Login Issues 59m Course Platform
Started Feb 18, 2026, 05:34 PM UTC· resolved Feb 18, 2026, 06:34 PM UTC
- investigating Feb 18, 2026, 05:34 PM UTC
We are currently investigating reports of users receiving 403 errors when attempting to log in to the Course Platform. Our engineering team has been engaged and is actively working to identify the root cause and restore normal access. We will provide updates as more information becomes available. If you are affected, please try again shortly. We apologize for the inconvenience.
- identified Feb 18, 2026, 05:54 PM UTC
We have identified the root cause of the 403 errors affecting login to Skilljar. A fix is currently being implemented and we expect service to be restored shortly. We will provide an update once the fix has been deployed and confirmed. We appreciate your patience and apologize for the disruption.
- monitoring Feb 18, 2026, 06:07 PM UTC
A fix for the 403 errors affecting login to Skilljar has been deployed. We are currently monitoring the system to confirm the issue is fully resolved. Users should now be able to log in normally. If you continue to experience issues, please contact our support team. We will provide a final update once we have confirmed stability.
- resolved Feb 18, 2026, 06:34 PM UTC
The issue causing 403 errors during login to Skilljar has been fully resolved. All systems are operating normally. We have confirmed stability through our monitoring and no further impact is expected. We apologize for the disruption and thank you for your patience. If you experience any further issues, please don't hesitate to reach out to our support team.
Minor February 3, 2026 Partial Outage - Salesforce SAML SSO 7h 4m Integrations
Started Feb 03, 2026, 05:35 PM UTC· resolved Feb 04, 2026, 12:39 AM UTC
- investigating Feb 03, 2026, 05:35 PM UTC
We're investigating an issue affecting customers using Salesforce (SFDC) SAML Single Sign-On, where users are unable to log in. Our teams are actively working on mitigation and will provide updates as progress is made.
- resolved Feb 04, 2026, 12:39 AM UTC
This incident has been resolved by the upstream service. Salesforce has rolled back a change they had made that affected Salesforce (SFDC) SAML Single Sign-On. For more information see Salesforce incident https://status.salesforce.com/incidents/20003660.
Major January 13, 2026 Partial Outage - Analytics & Student Record Delay 14h 21m Admin Dashboard
Started Jan 13, 2026, 12:31 AM UTC· resolved Jan 13, 2026, 02:52 PM UTC
- investigating Jan 13, 2026, 12:31 AM UTC
We are investigating an ongoing issue that is causing delays in analytics processing and the display of new student records. Our engineering team is working diligently to resolve this backlog and restore full service. Note: All learner data and registrations are being captured securely; this is a display delay only. We will update the status page as soon as we have identified the root cause. Thank you for your patience.
- monitoring Jan 13, 2026, 05:34 AM UTC
A fix has been implemented and we are now monitoring the recovery. Analytics data and new student records are beginning to populate in dashboards as the processing backlog clears. We expect all data to be fully up-to-date in the next few hours. Thank you for your patience while we restored service.
- resolved Jan 13, 2026, 02:52 PM UTC
The issue causing delays in analytics processing and student record visibility has been resolved. We apologize for the delay and appreciate your patience.
Minor December 9, 2025 Degraded Performance - Certain Catalog Pages 2h 16m Course Platform
Started Dec 09, 2025, 02:36 PM UTC· resolved Dec 09, 2025, 04:53 PM UTC
- identified Dec 09, 2025, 02:36 PM UTC
We've successfully identified the issue impacting certain Catalog Pages on Student Domains that use the In-Progress Content Block. A fix is being deployed, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- monitoring Dec 09, 2025, 02:45 PM UTC
A fix has been implemented for the identified issue impacting the In-Progress Content Block on certain Catalog Pages, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved Dec 09, 2025, 04:53 PM UTC
The identified issue with impacting certain Catalog Pages on Student Domains that use the In-Progress Content Block has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Minor November 20, 2025 Salesforce connection errors 22d 13h Integrations
Started Nov 20, 2025, 11:20 AM UTC· resolved Dec 13, 2025, 01:01 AM UTC
- investigating Nov 20, 2025, 11:20 AM UTC
We are investigating increased Salesforce Connection failures. We will update soon as we have more details.
- monitoring Nov 20, 2025, 01:08 PM UTC
We’ve restored Salesforce functionality and sincerely apologize for the disruption this caused. To resume normal operations, please re-authenticate your Salesforce connection in the Skilljar Dashboard: https://dashboard.skilljar.com/salesforce/ Our team is actively monitoring the situation to ensure everything remains stable. Thank you for your patience and understanding.
- investigating Nov 20, 2025, 03:32 PM UTC
We’re currently investigating an issue that is preventing customers from re-authenticating their Salesforce connection in the Skilljar Dashboard. Some users are seeing an "invalid_client_id" error during the process. Our engineering team is actively working to identify the cause and implement a fix as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this.
- investigating Nov 20, 2025, 09:41 PM UTC
We are continuing to investigate the Salesforce connection issue identified earlier today. Further updates will be provided as soon as more information is available.
- identified Nov 21, 2025, 12:05 PM UTC
Our team has identified the issue disrupting the Salesforce connection and is actively working to restore access as quickly as possible. We want to reassure you that no data has been lost, and Skilljar continues to operate normally. This issue only affects the Salesforce integration. Thank you for your patience while we work to resolve it. We will provide updates as more information becomes available.
- identified Nov 22, 2025, 03:08 AM UTC
Thank you for your patience while we work to resolve this issue affecting Salesforce integrations. We will provide updates as more information becomes available.
- identified Nov 22, 2025, 07:42 PM UTC
The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
- identified Dec 02, 2025, 05:46 PM UTC
The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
- identified Dec 11, 2025, 05:02 PM UTC
We continue to work closely with Salesforce to restore the Skilljar-Salesforce integration. At this time, the application remains offline and we do not recommend attempting to reconnect the integration. Our teams are actively engaged and will provide another update as soon as we have a confirmed path to re-enable the integration. Thank you for your patience while we work to bring this functionality back online.
- identified Dec 11, 2025, 08:43 PM UTC
Skilljar customers can now connect their instances with Salesforce by following the process outlined here: https://communities.gainsight.com/ce-skilljar-by-gainsight-18/skilljar-salesforce-reconnection-guide-29937
- monitoring Dec 11, 2025, 09:16 PM UTC
The Skilljar-Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection. To restore full functionality, please follow the step-by-step reconnection guide available here: https://communities.gainsight.com/ce-skilljar-by-gainsight-18/skilljar-salesforce-reconnection-guide-29937 Our teams will continue monitoring to ensure stability. Thank you for your patience as we worked to restore the integration.
- resolved Dec 13, 2025, 01:01 AM UTC
The Skilljar-Salesforce integration has been restored and has remained stable during monitoring. Customers can continue to re-authenticate the Skilljar-Salesforce app by following the reconnection steps here: https://communities.gainsight.com/ce-skilljar-by-gainsight-18/skilljar-salesforce-reconnection-guide-29937 For additional background on the broader Salesforce advisory and Gainsight’s response, please see: - Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/ - Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/ - CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/ We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event.
Notice October 20, 2025 Degraded Performance - AWS Outage 2h
Started Oct 20, 2025, 06:00 AM UTC· resolved Oct 20, 2025, 08:00 AM UTC
- resolved Oct 20, 2025, 12:32 PM UTC
Skilljar's course platform and dashboard were affected by the AWS outage that occurred early this morning. The issue has been resolved, and we are ensuring that no lasting effects are felt. Thank you for your patience during this regional issue.
Minor September 23, 2025 Degraded Performance - Analytics and Reporting 11h 50m Admin Dashboard
Started Sep 23, 2025, 05:06 PM UTC· resolved Sep 24, 2025, 04:57 AM UTC
- identified Sep 23, 2025, 05:06 PM UTC
We've successfully identified the issue impacting delayed analytics and reporting. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- identified Sep 23, 2025, 06:05 PM UTC
We have resolved the underlying issue and are working through a backlog of analytics and reporting data. Data should be up to date within a few hours. We will update the status page when the backlog has been processed. Thank you for your understanding.
- resolved Sep 24, 2025, 04:57 AM UTC
The delay in analytics and reporting has been resolved, and all backlog data has been fully processed. Thank you for your patience and understanding while we worked through this issue.
Major August 6, 2025 Degraded Performance - Course Platform Availability 2h 53m Course Platform
Started Aug 06, 2025, 02:20 PM UTC· resolved Aug 06, 2025, 05:14 PM UTC
- investigating Aug 06, 2025, 02:20 PM UTC
We're aware of the ongoing issue causing increased errors on loading the course platform, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- investigating Aug 06, 2025, 03:14 PM UTC
We are continuing to investigate and have identified networking issues with incoming requests. We will update the status page as soon as we have completely identified the issue. Thank you for your patience and understanding as we address this matter.
- identified Aug 06, 2025, 03:34 PM UTC
We have identified the issue with request networking through one of our security providers. We are working to address the issue now. Thank you again for your patience as we work towards resolution.
- resolved Aug 06, 2025, 05:14 PM UTC
We have resolved the networking issue with our security provider, and all course platform sites are now available.
Minor July 15, 2025 Degraded Performance - Admin Dashboard Analytics Delays 3d 5h Admin Dashboard
Started Jul 15, 2025, 04:58 PM UTC· resolved Jul 18, 2025, 10:46 PM UTC
- identified Jul 15, 2025, 04:58 PM UTC
We've successfully identified an issue impacting analytics data being populated. There is no data loss. We are seeing analytics being delayed on the Skilljar Admin Dashboard and delays to data propagation on the data connector. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- identified Jul 15, 2025, 06:47 PM UTC
The issue impacting analytics data delays on the Skilljar Admin Dashboard and data connector is still being actively addressed by our engineering team. We are making steady progress and are committed to resolving the issue as quickly as possible. Regular updates will continue to be provided here. We appreciate your patience and understanding.
- monitoring Jul 15, 2025, 09:55 PM UTC
We have implemented a fix for the analytics data delays on the Skilljar Admin Dashboard and data connector, and our team is now in the monitoring phase. We are closely observing the system to ensure stability while we work through processing the backlog of data. Analytics is still experiencing delays, and we thank you for your continued patience during this time.
- monitoring Jul 16, 2025, 06:06 PM UTC
The analytics data on the Skilljar Admin Dashboard and data connector is currently approximately 36 hours behind. Our team is actively working to process the backlog, and we anticipate that data will be fully up-to-date within the next 24 hours. Thank you for your patience as we work towards resolving this issue.
- monitoring Jul 17, 2025, 05:43 PM UTC
We are still experiencing delays in analytics data on the Skilljar Admin Dashboard and data connector. Our team is actively working to address the issue and expedite the resolution process. We appreciate your continued patience and will keep you updated on our progress.
- resolved Jul 18, 2025, 10:46 PM UTC
The identified issue causing delays in analytics data on the Skilljar Admin Dashboard and data connector has been resolved, and services are now operating normally. We appreciate your understanding and thank you for your patience.
Minor May 20, 2025 Partial Outage - API Unavailable 33m APIs
Started May 20, 2025, 06:33 PM UTC· resolved May 20, 2025, 07:06 PM UTC
- identified May 20, 2025, 06:33 PM UTC
We've identified an issue impacting the API. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- monitoring May 20, 2025, 06:56 PM UTC
A fix has been implemented for the identified issue impacting the API, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved May 20, 2025, 07:06 PM UTC
The identified issue with the API has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Minor April 22, 2025 Degraded Performance - Analytics 2d 23h Admin Dashboard
Started Apr 22, 2025, 05:36 PM UTC· resolved Apr 25, 2025, 04:52 PM UTC
- investigating Apr 22, 2025, 05:36 PM UTC
We're aware of the ongoing issue with delays in analytics and reporting, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- investigating Apr 22, 2025, 06:41 PM UTC
We are continuing to investigate the delay in analytics and reporting.
- investigating Apr 22, 2025, 09:05 PM UTC
We are continuing to investigate the delay in analytics and reporting.
- investigating Apr 23, 2025, 04:49 PM UTC
We are still continuing our investigation into delayed analytics and reporting.
- identified Apr 23, 2025, 05:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 23, 2025, 08:36 PM UTC
A fix has been implemented and we are currently monitoring the results. While Analytics and Reporting remain delayed, we expect data to be fully caught up within 2 days. We are also actively exploring ways to reduce this timeline and will provide updates as progress is made.
- monitoring Apr 24, 2025, 10:17 PM UTC
A fix has been implemented and we are continuing to monitor the results. Analytics and Reporting remain delayed; however, based on current progress, we now estimate that data will be fully caught up within the next 12 hours.
- resolved Apr 25, 2025, 04:52 PM UTC
The issue impacting Analytics and Reporting delays has been fully resolved. Data is now fully caught up, and all systems are operating normally. Thank you for your patience while we worked to address this.
Notice April 17, 2025 Partial Outage - Course Platform Temporarily Unavailable 5m
Started Apr 17, 2025, 02:43 PM UTC· resolved Apr 17, 2025, 02:48 PM UTC
- resolved Apr 17, 2025, 03:02 PM UTC
On 4/17/2025 at 7:43AM PT, the course platform experienced a temporary outage, during which learners were unable to access course content. The issue lasted approximately 5 minutes and has since been fully resolved. We identified and addressed the root cause, and the platform is now operating normally. We apologize for the disruption and appreciate your patience.
Notice December 10, 2024 Degraded Performance - Platform, Dashboard, API 55m Course Platform, Admin Dashboard, APIs
Started Dec 10, 2024, 10:04 PM UTC· resolved Dec 10, 2024, 11:00 PM UTC
- investigating Dec 10, 2024, 10:04 PM UTC
We're aware of the ongoing issue with Platform, Dashboard, and API. Our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- investigating Dec 10, 2024, 10:07 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 10, 2024, 10:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2024, 11:00 PM UTC
This incident has been resolved.
Minor December 10, 2024 Degraded Performance - Potential Service Disruption 1h 23m Course Platform
Started Dec 10, 2024, 03:37 PM UTC· resolved Dec 10, 2024, 05:00 PM UTC
- investigating Dec 10, 2024, 03:37 PM UTC
Our engineering team is actively investigating a potential issue that may impact some customers. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- identified Dec 10, 2024, 03:48 PM UTC
We've successfully identified the issue causing a service disruption for some customers. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- monitoring Dec 10, 2024, 04:07 PM UTC
The issue causing a service disruption for some customers has resolved, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved Dec 10, 2024, 05:00 PM UTC
The issue causing service disruption for some customers has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.