Sitoo Outage History

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Sitoo had 2 outages in the last 2 years totaling 2h 2m of downtime — averaging 0.1 incidents per month.

There were 2 Sitoo outages since August 21, 2025 totaling 2h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sitoo.com

Critical November 10, 2025

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Detected by Pingoru
Nov 10, 2025, 10:32 AM UTC
Resolved
Nov 10, 2025, 10:35 AM UTC
Duration
3m
Affected: 3rd Party Integrations
Timeline · 2 updates
  1. identified Nov 10, 2025, 10:32 AM UTC

    We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.

  2. resolved Nov 10, 2025, 10:35 AM UTC

    Infrasec are now up and running so the operation should be normal again.

Read the full incident report →

Minor August 21, 2025

Cannot log in to new Back office

Detected by Pingoru
Aug 21, 2025, 08:47 AM UTC
Resolved
Aug 21, 2025, 10:46 AM UTC
Duration
1h 59m
Affected: Sitoo Platform
Timeline · 4 updates
  1. investigating Aug 21, 2025, 08:47 AM UTC

    We’re investigating a disruption affecting the ability to log in to the New Back Office. We will provide more info continuously.

  2. identified Aug 21, 2025, 08:59 AM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Aug 21, 2025, 09:20 AM UTC

    A fix has been deployed that addresses the issue. We will continue to monitor the service.

  4. resolved Aug 21, 2025, 10:46 AM UTC

    This incident has been resolved.

Read the full incident report →