Sitoo incident

Cannot log in to new Back office

Minor Resolved View vendor source →

Sitoo experienced a minor incident on August 21, 2025 affecting Sitoo Platform, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 08:47 AM UTC
Resolved
Aug 21, 2025, 10:46 AM UTC
Duration
1h 59m
Detected by Pingoru
Aug 21, 2025, 08:47 AM UTC

Affected components

Sitoo Platform

Update timeline

  1. investigating Aug 21, 2025, 08:47 AM UTC

    We’re investigating a disruption affecting the ability to log in to the New Back Office. We will provide more info continuously.

  2. identified Aug 21, 2025, 08:59 AM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Aug 21, 2025, 09:20 AM UTC

    A fix has been deployed that addresses the issue. We will continue to monitor the service.

  4. resolved Aug 21, 2025, 10:46 AM UTC

    This incident has been resolved.