Sitoo incident

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Critical Resolved View vendor source →

Sitoo experienced a critical incident on November 10, 2025 affecting 3rd Party Integrations, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 10:32 AM UTC
Resolved
Nov 10, 2025, 10:35 AM UTC
Duration
3m
Detected by Pingoru
Nov 10, 2025, 10:32 AM UTC

Affected components

3rd Party Integrations

Update timeline

  1. identified Nov 10, 2025, 10:32 AM UTC

    We have identified an issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.

  2. resolved Nov 10, 2025, 10:35 AM UTC

    Infrasec are now up and running so the operation should be normal again.