SiteLink incident

Unable to create new SSO users

Minor Resolved View vendor source →

SiteLink experienced a minor incident on July 23, 2026 affecting SSO and SSO (SiteLink Services), lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 03:53 PM UTC
Resolved
Jul 23, 2026, 06:22 PM UTC
Duration
2h 28m
Detected by Pingoru
Jul 23, 2026, 03:53 PM UTC

Affected components

SSOSSO (SiteLink Services)

Update timeline

  1. investigating Jul 23, 2026, 03:53 PM UTC

    We're aware of an issue temporarily preventing new SSO users from being created in the SSO portal. Our team is working to implement a solution. We’ll share updates here as soon as more information is available.

  2. identified Jul 23, 2026, 04:33 PM UTC

    We've identified the cause of the issue preventing new SSO users from being created and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.

  3. monitoring Jul 23, 2026, 05:09 PM UTC

    A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.