Siteimprove Outage History

Started Aug 06, 2026, 04:37 PM UTC· resolved Aug 14, 2026, 08:13 AM UTC

1. investigating Aug 06, 2026, 04:37 PM UTC

   We are currently investigating an issue affecting the AEO Visibility & Analytics module. Some users are reporting that the module loads as a blank screen when accessed. As a temporary workaround, users may be able to access the module by: - Refreshing the page - Navigating away and then reselecting the AEO Visibility & Analytics module from the left-hand navigation menu The issue may not occur consistently and can be intermittent. We have identified that this functionality relies on a third-party integration and are actively working with the provider to investigate and resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.

2. resolved Aug 14, 2026, 08:13 AM UTC

   The issue affecting the AEO Visibility & Analytics module has been resolved. The module is now operating as expected, and no further impact is expected.

Read the full incident report →

Started Jul 16, 2026, 08:00 AM UTC· resolved Jul 16, 2026, 08:00 AM UTC

1. resolved Jul 22, 2026, 11:47 AM UTC

   Executive Summary: On July 16, 2026, some users on our EU and US platforms were unable to log in for approximately two hours. The issue was caused by an outage at a third-party authentication provider, which was itself triggered by a major operational issue at a large cloud infrastructure provider. The provider restored service by rerouting their traffic, and our platform recovered automatically. There was no data loss and no action required on our side. Incident Overview: The initial step of our password and single sign-on (SSO) login journeys is handled by a third-party authentication provider. When that provider became unreachable due to an upstream cloud infrastructure issue, users attempting those login journeys received authentication errors. Because the failure sat entirely within an external dependency, there was no component on our side to repair. The provider mitigated the issue by rerouting their traffic away from the affected infrastructure, after which our login journeys recovered on their own. Impact: Password-based and SSO logins on the EU and US platforms were mostly unavailable from approximately 2026-07-16T07:55Z to 2026-07-16T09:55Z. Users signing in through direct links were unaffected throughout, and users already logged in were able to continue working. Detection: The incident was detected at 2026-07-16T07:55Z by our automated monitoring, which flagged the authentication provider as unreachable and shortly after picked up failing login checks across both EU and US. Response: Our operations team began investigating and confirmed the failure was an outage at the third-party authentication provider, which had already published a status update acknowledging the issue. We contacted the provider directly and confirmed there was no corrective action available on our side, as the fault was entirely within their infrastructure. Root Cause: A major operational issue at a large cloud infrastructure provider disrupted the routing our third-party authentication provider depends on, making it unreachable. Because that provider handles the first step of our password and SSO login journeys, those journeys failed while the outage lasted. Next Steps While this incident originated entirely outside our systems, we are reviewing options to reduce the impact of any future third-party authentication outage, including improved alerting granularity around upstream provider health and fallback options for the login path. We are also following up with the provider on their own remediation steps.

Read the full incident report →

Started May 06, 2026, 02:53 PM UTC· resolved May 06, 2026, 04:08 PM UTC

1. investigating May 06, 2026, 02:53 PM UTC

   We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform using SSO via siteimprove.com and my2.siteimprove.com. Impact: - Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

2. identified May 06, 2026, 03:07 PM UTC

   Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We'll continue to keep you updated.

3. monitoring May 06, 2026, 03:30 PM UTC

   A fix has been implemented and we are monitoring the results. SSO Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.siteimprove.com disruption free.

4. resolved May 06, 2026, 04:08 PM UTC

   The issue affecting SSO logins to the Siteimprove platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

5. postmortem May 14, 2026, 05:54 PM UTC

   **Executive Summary:** On May 6, 2026, an infrastructure failure in our Kubernetes environment caused SSO login failures for a subset of users for approximately 42 minutes. All other platform functionality was unaffected. The issue was caused by a loss of quorum in an internal cluster's control plane, compounded by a node that had been silently degraded. The incident was resolved by replacing the affected nodes, and the system has been operating normally since. **Incident Overview:** The issue originated from an internal infrastructure cluster that acts as a connectivity bridge between our environments. Two of the cluster's three control plane nodes became non-functional — one had been in a degraded state, and a second failed during normal operations. With two of three nodes down, the cluster could no longer coordinate its workloads, which disrupted the network path required for SSO logins for some users. Some of our internal tooling was also affected. To resolve the issue, the team replaced the unresponsive nodes, which restored normal operations. Login functionality recovered shortly after. **Impact:** Some users logging into the platform via SSO experienced failures from approximately **2026-05-06T14:34Z** to **2026-05-06T15:16Z** \(~42 minutes\). **Detection:** The incident was detected at **2026-05-06T14:34Z** when our automated monitoring system identified connectivity failures in the login journey, which alerted the operations team. **Response:** Our operations team began investigating immediately. The affected control plane nodes were identified and replaced, with full recovery confirmed via automated tests at **2026-05-06T15:16Z**. A status page update was posted during the incident. **Root Cause:** Two of three control plane nodes in an internal cluster became unavailable at the same time — one had been silently degraded, and a second failed independently. The monitoring pipeline that should have detected the degraded node ahead of time was itself not functioning correctly. Because it only logged on failure and not on success, its silence was indistinguishable from normal operation, and the team had no way to know it had stopped working. Follow-up actions updated the monitoring pipeline to emit success signals so that their absence can be alerted on, improving overall control plane monitoring coverage, and introducing scheduled control plane node replacements as a preventive measure.

Read the full incident report →

Started May 01, 2026, 03:16 PM UTC· resolved May 01, 2026, 08:03 PM UTC

1. investigating May 01, 2026, 03:16 PM UTC

   We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com Impact: - Users who are already logged in may be experiencing disruptions (e.g.: modules not loading, blank screens while navigating) - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

2. identified May 01, 2026, 04:24 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 01, 2026, 05:27 PM UTC

   A fix has been implemented and we are monitoring the results. Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com disruption free.

4. resolved May 01, 2026, 08:03 PM UTC

   The issue impacting logging into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

5. postmortem May 14, 2026, 05:55 PM UTC

   **Executive Summary:** On May 1, 2026, users on our US platform experienced login failures and slowness for approximately 2.5 hours. The issue was caused by an internal service generating an excessive number of simultaneous requests to a shared backend component, which became overloaded and caused a cascading failure in the login process. The issue was resolved the same day, and the system has been operating normally since. **Incident Overview:** The issue originated from one of our internal data-processing services, which attempted to process a large volume of data for a single account all at once, rather than in manageable batches. This created an unexpectedly high load on a shared backend service that other parts of the platform depend on, including the component responsible for verifying user access during login. As the shared service became overwhelmed, the login-related service was unable to complete its checks and began failing repeatedly. This meant users trying to log in received errors or experienced significant delays. To resolve the issue, the team identified the service generating the excessive load and temporarily disabled it, since it wasn’t a real-time component. This immediately relieved the pressure on the shared backend, and the login process recovered shortly after. The service was subsequently restored with a fix applied preventing the same pattern from recurring. **Impact:** Users on the US platform experienced login failures or significant slowness from approximately **2026-05-01T14:46Z** to **2026-05-01T17:24Z** \(~2 hours 38 minutes\). The platform itself remained generally available for users who were already logged in. A status page update was posted during the incident. **Detection:** The incident was detected at **2026-05-01T14:46Z** by our automatic monitoring system, which alerted the operations team to login-related failures in the US environment. **Response:** Our operations and engineering teams began investigating immediately. Initial steps focused on scaling up the affected backend components and stabilizing the login service. Once the source of the excessive load was identified, the responsible service was temporarily disabled at **2026-05-01T17:06Z**, which resolved the issue. Login errors subsided within minutes, and the status page was updated to reflect recovery at **2026-05-01T17:24Z**. **Root Cause:** An internal data-processing service attempted to handle all data for an unusually large dataset simultaneously, without any limit on the number of concurrent operations. This generated a surge of requests that overwhelmed a shared backend service, which in turn caused the login verification process to fail. The service has since been updated to limit concurrency and prevent this pattern from recurring.

Read the full incident report →

Started Apr 29, 2026, 03:09 PM UTC· resolved Apr 30, 2026, 02:35 PM UTC

1. investigating Apr 29, 2026, 03:09 PM UTC

   We are currently investigating an issue causing delays with Siteimprove’s crawler and link checker processing. Sites are successfully entering the scan queue; however, some scans are taking longer than expected to complete. As a result, Digital Certainty Index (DCI) scores and related metrics may be delayed in updating. Our development team is aware of the issue and is actively working to restore normal processing. We will continue to provide updates here as more information becomes available.

2. identified Apr 30, 2026, 11:46 AM UTC

   We have identified the issue causing delays with Siteimprove’s crawler and link checker processing, and a fix has been applied. Processing has resumed, and we are currently working through the remaining backlog. Sites are continuing to enter the scan queue successfully, but some scans may still take longer than expected to complete while the queue catches up. As a result, Digital Certainty Index (DCI) scores and related metrics may still be delayed in updating. We appreciate your patience while we continue working toward full recovery.

3. resolved Apr 30, 2026, 02:35 PM UTC

   The issue causing delays with Siteimprove’s crawler and link checker processing has been resolved. Scan processing has returned to normal, and Digital Certainty Index (DCI) scores and related metrics are now updating as expected.

Read the full incident report →

Started Apr 19, 2026, 10:37 PM UTC· resolved Apr 19, 2026, 11:05 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Started Mar 16, 2026, 02:26 PM UTC· resolved Mar 16, 2026, 04:37 PM UTC

1. investigating Mar 16, 2026, 02:26 PM UTC

   Our Development Team is investigating an issue that's preventing a small group of customers from logging in as well as seeing various error messages when attempting to navigate to modules across the Siteimprove platform.

2. identified Mar 16, 2026, 02:39 PM UTC

   We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour.

3. monitoring Mar 16, 2026, 03:27 PM UTC

   Our Development Team has implemented a fix for the bug that's causing the following issues: - Errors when logging into the Siteimprove platform. - Error messages when navigating to different modules and services across the Siteimprove platform. - Users not seeing full access to sites and groups. Users should now be able to log into the Siteimprove platform and have full access to its modules and services.

4. resolved Mar 16, 2026, 04:37 PM UTC

   The issue affecting logins and various modules throughout the Siteimprove platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

Read the full incident report →

Started Mar 03, 2026, 12:46 PM UTC· resolved Mar 10, 2026, 10:16 AM UTC

1. investigating Mar 03, 2026, 12:46 PM UTC

   We’re investigating an issue impacting crawl processing and ingestion, which may result in delayed crawl starts and delayed crawl completions for a subset of customers. You may also see unusual crawl status updates in crawl history while processing catches up.

2. investigating Mar 04, 2026, 12:09 PM UTC

   We’re continuing to investigate the cause of the backlog. To restore processing times, we’ve taken steps to reduce incoming workload and increase capacity to process the existing queue. As a result, some ongoing crawls may run more slowly than usual while we work through the backlog. We’re actively monitoring performance and making adjustments as needed to keep recovery moving in the right direction.

3. investigating Mar 05, 2026, 12:06 PM UTC

   We’re continuing to investigate an issue where temporary outages led to queue build-ups due to resource constraints. We’re actively working to restore normal operations and clear the backlog.

4. investigating Mar 06, 2026, 01:54 PM UTC

   We’re continuing to investigate an issue affecting crawl processing, which has resulted in delays to crawl starts and completions for some customers. We’ve made steady progress and have started to see some previously affected sites queue, process, and finish scanning successfully, with conditions beginning to stabilize. However, we’re still working on a longer-term fix to ensure all affected sites are queueing and processing correctly. We’re actively monitoring performance and making adjustments as needed. Thank you for your patience as we work to restore normal operations.

5. monitoring Mar 09, 2026, 09:17 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Mar 10, 2026, 10:16 AM UTC

   This incident has been resolved.

7. postmortem Mar 11, 2026, 01:45 PM UTC

   A summary of this incident has been generated and posted here: [https://help.siteimprove.com/support/solutions/articles/80001199295-faq-incident-response-feb-28th-2026-crawler-degraded-performance](https://help.siteimprove.com/support/solutions/articles/80001199295-faq-incident-response-feb-28th-2026-crawler-degraded-performance)

Read the full incident report →

Started Feb 24, 2026, 03:39 PM UTC· resolved Mar 07, 2026, 06:45 AM UTC

1. monitoring Mar 07, 2026, 06:45 AM UTC

   Mar 7, 06:45 UTC Completed - The scheduled maintenance has been completed. Mar 7, 05:45 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 24, 15:39 UTC Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a subset of users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Read the full incident report →

Started Feb 24, 2026, 03:58 AM UTC· resolved Feb 25, 2026, 07:59 AM UTC

1. investigating Feb 24, 2026, 03:58 AM UTC

   We are currently investigating an issue causing delays in Siteimprove’s crawler and linkchecker processing. Sites are successfully entering the queue for scanning; however, some scans are not completing as expected. This issue appears to be affecting a limited number of customers. Our development team is aware of the behavior and is actively working to restore normal processing. We will provide updates here as more information becomes available.

2. monitoring Feb 24, 2026, 01:45 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 25, 2026, 07:59 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 18, 2025, 08:13 AM UTC· resolved Dec 18, 2025, 09:29 AM UTC

1. investigating Dec 18, 2025, 08:13 AM UTC

   We are investigating an issue where the platform UI is rendering without styling.

2. identified Dec 18, 2025, 08:51 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Dec 18, 2025, 09:29 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 30, 2025, 06:18 PM UTC· resolved Nov 08, 2025, 07:00 PM UTC

1. monitoring Nov 08, 2025, 07:00 PM UTC

   Nov 8, 19:00 UTC Completed - The scheduled maintenance has been completed. Nov 8, 18:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 30, 18:18 UTC Scheduled - We will be executing scheduled maintenance during this time period. During the window there will be periods of time where the platform login page will be unavailable for users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Read the full incident report →

Started Sep 17, 2025, 01:12 PM UTC· resolved Sep 17, 2025, 07:44 PM UTC

1. investigating Sep 17, 2025, 01:12 PM UTC

   We are currently investigating an issue with Analytics data ingestion. Customers may experience delayed or unavailable data in Live Analytics, Behavior Maps, and other Analytics-related modules. No data has been lost. Data collected in the last 1–2 hours may be delayed in appearing. Our Development Team is actively working to resolve the issue. We will provide the next update within 1 hour.

2. identified Sep 17, 2025, 02:08 PM UTC

   The Dev. Team has found the issue and they're working on a fix. Thanks for your patience! We’ll have an update at the top of the hour.

3. identified Sep 17, 2025, 03:16 PM UTC

   Thank you for your continued patience. Our Dev. Team is still working on a fix. There is still some delay in data ingestion, and our team will continue to monitor closely. We will provide the next update within 1 hour.

4. monitoring Sep 17, 2025, 06:23 PM UTC

   Thank you for your patience, and we apologize for the delay in providing an update. We have applied a fix to the Analytics data ingestion issue, and customers should now see Analytics features functioning as expected. Please note: No data has been lost. Some additional work is still required to ensure full recovery. Our team will complete this tomorrow, and we will continue to monitor closely until the system is fully restored.

5. resolved Sep 17, 2025, 07:44 PM UTC

   We are resolving this issue. While systems are operating normally, if you continue to experience any issues, please submit a support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform and our team will assist you.

Read the full incident report →

Started May 14, 2025, 11:00 AM UTC· resolved May 14, 2025, 02:10 PM UTC

1. investigating May 14, 2025, 11:00 AM UTC

   Uh oh! We're having some trouble with login. Some users might be seeing login errors when trying to sign in. We're on it and working to fix things as soon as possible!

2. investigating May 14, 2025, 11:05 AM UTC

   We are continuing to investigate this issue.

3. investigating May 14, 2025, 11:06 AM UTC

   Uh oh! We're having some trouble with login. Some users might be seeing login errors when trying to sign in. We're on it and working to fix things as soon as possible!

4. monitoring May 14, 2025, 01:16 PM UTC

   Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.

5. resolved May 14, 2025, 02:10 PM UTC

   Nice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Read the full incident report →

Started Apr 24, 2025, 07:17 AM UTC· resolved Apr 24, 2025, 08:11 AM UTC

1. investigating Apr 24, 2025, 07:17 AM UTC

   Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!

2. monitoring Apr 24, 2025, 07:27 AM UTC

   Don’t fret! A fix is on the way and we’re checking in to make sure users are able to login back again. We’ll have an update at the top of the hour. Stay tuned!

3. resolved Apr 24, 2025, 08:11 AM UTC

   Nice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Read the full incident report →

Started Apr 14, 2025, 03:09 PM UTC· resolved Apr 17, 2025, 02:46 PM UTC

1. monitoring Apr 14, 2025, 03:09 PM UTC

   We’ve identified and addressed an issue causing slight delays in crawl start times. You may notice minor delays over the next few days as the system catches up. We’ll continue to monitor and work to return everything to normal speed as quickly as possible.

2. resolved Apr 17, 2025, 02:46 PM UTC

   Nice! The issue affecting crawl start times is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Read the full incident report →

Started Mar 31, 2025, 05:53 AM UTC· resolved Mar 31, 2025, 06:50 AM UTC

1. investigating Mar 31, 2025, 05:53 AM UTC

   Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!

2. investigating Mar 31, 2025, 06:03 AM UTC

   We are continuing to investigate this issue.

3. resolved Mar 31, 2025, 06:50 AM UTC

   Nice! The issue affecting the Siteimprove platform from loading is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Read the full incident report →

Started Mar 17, 2025, 10:13 AM UTC· resolved Mar 17, 2025, 03:31 PM UTC

1. identified Mar 17, 2025, 10:13 AM UTC

   We are currently experiencing intermittent connectivity issues preventing our platform from loading consistently. This is due to an external service being unavailable, which impacts certain dependencies used within our platform. You may experience general platform slowness, missing UI elements, or temporary login issues.

2. identified Mar 17, 2025, 11:59 AM UTC

   We are continuing to work on a fix. Thanks for your patience.

3. identified Mar 17, 2025, 01:55 PM UTC

   We're still working on a fix and appreciate your patience.

4. monitoring Mar 17, 2025, 02:59 PM UTC

   A fix has been deployed, and we’re checking in to make sure the platform loads consistently, and all features function as expected. Thanks for your patience.

5. resolved Mar 17, 2025, 03:31 PM UTC

   The intermittent connectivity issues affecting our platform have now been resolved. Our team has verified that the platform is functioning as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience, and we appreciate your understanding!

Read the full incident report →

Started Mar 10, 2025, 02:30 PM UTC· resolved Mar 10, 2025, 03:49 PM UTC

1. investigating Mar 10, 2025, 02:30 PM UTC

   Uh oh! We seem to be having a problem with the SEO module. Our team is making every effort to get things up and running again. You may be experiencing the SEO Enterprise - Activity Plan Overview to be unavailable. We’ll have an update at the top of the hour. Stay tuned!

2. identified Mar 10, 2025, 02:37 PM UTC

   Good news! We’ve found the issue, and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!

3. resolved Mar 10, 2025, 03:49 PM UTC

   Nice! The issue affecting SEO Enterprise - Activity Plan Overview is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

Read the full incident report →

Started Mar 03, 2025, 03:34 PM UTC· resolved Mar 03, 2025, 06:58 PM UTC

1. investigating Mar 03, 2025, 03:34 PM UTC

   We seem to be having a problem with the SEO module, specifically Activity Plans . Our team is making every effort to get things up and running again. You may be seeing a "502/503 Service Temporarily Unavailable" error message when navigating to SEO > Activity Plans. We’ll have an update at the top of the hour. Stay tuned!

2. investigating Mar 03, 2025, 04:05 PM UTC

   We're still working to identify the issue that's preventing SEO Activity Plans from loading successfully. We appreciate your patience as we sort this out and will be back with another update in 30 minutes.

3. investigating Mar 03, 2025, 04:40 PM UTC

   Thank you for your continued patience as we work to identify the root cause of the issue that's preventing sub-modules under SEO from loading. We're making every effort to get them back online. The scope of the issue has expanded to the following SEO sub-modules: - Activity Plans - Keyword Monitoring We'll have another update in 1 hour.

4. identified Mar 03, 2025, 05:35 PM UTC

   Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!

5. resolved Mar 03, 2025, 06:58 PM UTC

   The issue affecting the SEO module has been resolved. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Read the full incident report →

Started Feb 10, 2025, 03:01 PM UTC· resolved Feb 10, 2025, 05:09 PM UTC

1. investigating Feb 10, 2025, 03:01 PM UTC

   We seem to be having a problem with the SEO module. Our team is making every effort to get things up and running again. You may be experiencing a general error message and/or a blank screen when navigating to Activity Plans, Keyword Monitoring, Keyword Discovery, etc. We’ll have an update at the top of the hour. Stay tuned!

2. identified Feb 10, 2025, 03:46 PM UTC

   We’ve found the issue and we’re working on a fix. Thanks for your patience. Stay tuned for further updates within the next 45 minutes.

3. monitoring Feb 10, 2025, 04:28 PM UTC

   A fix is on the way and we’re checking in to make SEO sub-modules are loading successfully now. We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in. We’ll have an update at the top of the hour. Stay tuned!

4. resolved Feb 10, 2025, 05:09 PM UTC

   The issue affecting the SEO module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Read the full incident report →

Started Nov 21, 2024, 05:16 PM UTC· resolved Nov 21, 2024, 07:34 PM UTC

1. investigating Nov 21, 2024, 05:16 PM UTC

   Our Platform Operations Team has identified an issue causing the Siteimprove platform to fail to load. We are actively working to resolve this and restore full functionality quickly. If you’re unable to load or access the platform, you may be impacted by this issue. We’ll provide an update at the top of the hour. Thank you for your patience!

2. investigating Nov 21, 2024, 06:08 PM UTC

   Our Platform Operations Team is still investigating an issue causing the Siteimprove platform to fail. We are actively working to resolve this and restore full functionality quickly. We’ll provide an update at the top of the hour. Thank you for your patience!

3. monitoring Nov 21, 2024, 07:11 PM UTC

   Don’t fret! A fix has been put in place and we’re checking to make sure everyone can log in. Crawls and Analytics may be slightly delayed as we get running again.

4. resolved Nov 21, 2024, 07:34 PM UTC

   Nice! The issue affecting the Platform is all sorted. Please note that Crawls and Analytics data may be slightly delayed as everything gets caught up. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Read the full incident report →