Siteimprove incident

Degraded Performance - Crawler, Linkchecker, DCI Scores

Minor Resolved View vendor source →

Siteimprove experienced a minor incident on April 29, 2026 affecting Crawler, lasting 23h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 03:09 PM UTC
Resolved
Apr 30, 2026, 02:35 PM UTC
Duration
23h 25m
Detected by Pingoru
Apr 29, 2026, 03:09 PM UTC

Affected components

Crawler

Update timeline

  1. investigating Apr 29, 2026, 03:09 PM UTC

    We are currently investigating an issue causing delays with Siteimprove’s crawler and link checker processing. Sites are successfully entering the scan queue; however, some scans are taking longer than expected to complete. As a result, Digital Certainty Index (DCI) scores and related metrics may be delayed in updating. Our development team is aware of the issue and is actively working to restore normal processing. We will continue to provide updates here as more information becomes available.

  2. identified Apr 30, 2026, 11:46 AM UTC

    We have identified the issue causing delays with Siteimprove’s crawler and link checker processing, and a fix has been applied. Processing has resumed, and we are currently working through the remaining backlog. Sites are continuing to enter the scan queue successfully, but some scans may still take longer than expected to complete while the queue catches up. As a result, Digital Certainty Index (DCI) scores and related metrics may still be delayed in updating. We appreciate your patience while we continue working toward full recovery.

  3. resolved Apr 30, 2026, 02:35 PM UTC

    The issue causing delays with Siteimprove’s crawler and link checker processing has been resolved. Scan processing has returned to normal, and Digital Certainty Index (DCI) scores and related metrics are now updating as expected.