Siteimprove Platform Login Errors

Update timeline

1. investigating May 01, 2026, 03:16 PM UTC

   We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com Impact: - Users who are already logged in may be experiencing disruptions (e.g.: modules not loading, blank screens while navigating) - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

2. identified May 01, 2026, 04:24 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 01, 2026, 05:27 PM UTC

   A fix has been implemented and we are monitoring the results. Users should now be able to successfully log into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com disruption free.

4. resolved May 01, 2026, 08:03 PM UTC

   The issue impacting logging into the Siteimprove platform via siteimprove.com and my2.us.siteimprove.com is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.