Siteimprove Platform Login Errors (SSO Users)
Affected: Platform
Siteimprove Outage History
Siteimprove is up right nowSiteimprove had 23 outages in the last 2 years totaling 803h 56m of downtime — averaging 0.9 incidents per month.
There were 23 Siteimprove outages since June 10, 2024 totaling 803h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Siteimprove Platform Login Errors
Affected: Platform
Timeline · 5 updates
Degraded Performance - Crawler, Linkchecker, DCI Scores
Affected: Crawler
Timeline · 3 updates
- investigating Apr 29, 2026, 03:09 PM UTC
We are currently investigating an issue causing delays with Siteimprove’s crawler and link checker processing. Sites are successfully entering the scan queue; however, some scans are taking longer than expected to complete. As a result, Digital Certainty Index (DCI) scores and related metrics may be delayed in updating. Our development team is aware of the issue and is actively working to restore normal processing. We will continue to provide updates here as more information becomes available.
- identified Apr 30, 2026, 11:46 AM UTC
We have identified the issue causing delays with Siteimprove’s crawler and link checker processing, and a fix has been applied. Processing has resumed, and we are currently working through the remaining backlog. Sites are continuing to enter the scan queue successfully, but some scans may still take longer than expected to complete while the queue catches up. As a result, Digital Certainty Index (DCI) scores and related metrics may still be delayed in updating. We appreciate your patience while we continue working toward full recovery.
- resolved Apr 30, 2026, 02:35 PM UTC
The issue causing delays with Siteimprove’s crawler and link checker processing has been resolved. Scan processing has returned to normal, and Digital Certainty Index (DCI) scores and related metrics are now updating as expected.
Major Outage detected on status page
Affected: Overall
Degraded Performance and Login Issues
Affected: Platform
Timeline · 4 updates
- investigating Mar 16, 2026, 02:26 PM UTC
Our Development Team is investigating an issue that's preventing a small group of customers from logging in as well as seeing various error messages when attempting to navigate to modules across the Siteimprove platform.
- identified Mar 16, 2026, 02:39 PM UTC
We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour.
- monitoring Mar 16, 2026, 03:27 PM UTC
Our Development Team has implemented a fix for the bug that's causing the following issues: - Errors when logging into the Siteimprove platform. - Error messages when navigating to different modules and services across the Siteimprove platform. - Users not seeing full access to sites and groups. Users should now be able to log into the Siteimprove platform and have full access to its modules and services.
- resolved Mar 16, 2026, 04:37 PM UTC
The issue affecting logins and various modules throughout the Siteimprove platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.
Degraded Performance - Crawler
Affected: Crawler
Timeline · 7 updates
- investigating Mar 03, 2026, 12:46 PM UTC
We’re investigating an issue impacting crawl processing and ingestion, which may result in delayed crawl starts and delayed crawl completions for a subset of customers. You may also see unusual crawl status updates in crawl history while processing catches up.
- investigating Mar 04, 2026, 12:09 PM UTC
We’re continuing to investigate the cause of the backlog. To restore processing times, we’ve taken steps to reduce incoming workload and increase capacity to process the existing queue. As a result, some ongoing crawls may run more slowly than usual while we work through the backlog. We’re actively monitoring performance and making adjustments as needed to keep recovery moving in the right direction.
- investigating Mar 05, 2026, 12:06 PM UTC
We’re continuing to investigate an issue where temporary outages led to queue build-ups due to resource constraints. We’re actively working to restore normal operations and clear the backlog.
- investigating Mar 06, 2026, 01:54 PM UTC
We’re continuing to investigate an issue affecting crawl processing, which has resulted in delays to crawl starts and completions for some customers. We’ve made steady progress and have started to see some previously affected sites queue, process, and finish scanning successfully, with conditions beginning to stabilize. However, we’re still working on a longer-term fix to ensure all affected sites are queueing and processing correctly. We’re actively monitoring performance and making adjustments as needed. Thank you for your patience as we work to restore normal operations.
- monitoring Mar 09, 2026, 09:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 10:16 AM UTC
This incident has been resolved.
- postmortem Mar 11, 2026, 01:45 PM UTC
A summary of this incident has been generated and posted here: [https://help.siteimprove.com/support/solutions/articles/80001199295-faq-incident-response-feb-28th-2026-crawler-degraded-performance](https://help.siteimprove.com/support/solutions/articles/80001199295-faq-incident-response-feb-28th-2026-crawler-degraded-performance)
Scheduled Database Maintenance
Timeline · 1 update
- monitoring Mar 07, 2026, 06:45 AM UTC
Mar 7, 06:45 UTC Completed - The scheduled maintenance has been completed. Mar 7, 05:45 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 24, 15:39 UTC Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a subset of users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.
Degraded Performance - Crawler/Linkchecker
Affected: Crawler
Timeline · 3 updates
- investigating Feb 24, 2026, 03:58 AM UTC
We are currently investigating an issue causing delays in Siteimprove’s crawler and linkchecker processing. Sites are successfully entering the queue for scanning; however, some scans are not completing as expected. This issue appears to be affecting a limited number of customers. Our development team is aware of the behavior and is actively working to restore normal processing. We will provide updates here as more information becomes available.
- monitoring Feb 24, 2026, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 07:59 AM UTC
This incident has been resolved.
Platform UI Not Rendering
Affected: Platform
Timeline · 3 updates
- investigating Dec 18, 2025, 08:13 AM UTC
We are investigating an issue where the platform UI is rendering without styling.
- identified Dec 18, 2025, 08:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 18, 2025, 09:29 AM UTC
This incident has been resolved.
Scheduled Maintenance
Timeline · 1 update
- monitoring Nov 08, 2025, 07:00 PM UTC
Nov 8, 19:00 UTC Completed - The scheduled maintenance has been completed. Nov 8, 18:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 30, 18:18 UTC Scheduled - We will be executing scheduled maintenance during this time period. During the window there will be periods of time where the platform login page will be unavailable for users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.
Degraded Performance: Analytics / Usability - Data Delay
Affected: Analytics / Usability
Timeline · 5 updates
- investigating Sep 17, 2025, 01:12 PM UTC
We are currently investigating an issue with Analytics data ingestion. Customers may experience delayed or unavailable data in Live Analytics, Behavior Maps, and other Analytics-related modules. No data has been lost. Data collected in the last 1–2 hours may be delayed in appearing. Our Development Team is actively working to resolve the issue. We will provide the next update within 1 hour.
- identified Sep 17, 2025, 02:08 PM UTC
The Dev. Team has found the issue and they're working on a fix. Thanks for your patience! We’ll have an update at the top of the hour.
- identified Sep 17, 2025, 03:16 PM UTC
Thank you for your continued patience. Our Dev. Team is still working on a fix. There is still some delay in data ingestion, and our team will continue to monitor closely. We will provide the next update within 1 hour.
- monitoring Sep 17, 2025, 06:23 PM UTC
Thank you for your patience, and we apologize for the delay in providing an update. We have applied a fix to the Analytics data ingestion issue, and customers should now see Analytics features functioning as expected. Please note: No data has been lost. Some additional work is still required to ensure full recovery. Our team will complete this tomorrow, and we will continue to monitor closely until the system is fully restored.
- resolved Sep 17, 2025, 07:44 PM UTC
We are resolving this issue. While systems are operating normally, if you continue to experience any issues, please submit a support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform and our team will assist you.
Platform –Login Issues for Some Users
Affected: Platform
Timeline · 5 updates
- investigating May 14, 2025, 11:00 AM UTC
Uh oh! We're having some trouble with login. Some users might be seeing login errors when trying to sign in. We're on it and working to fix things as soon as possible!
- investigating May 14, 2025, 11:05 AM UTC
We are continuing to investigate this issue.
- investigating May 14, 2025, 11:06 AM UTC
Uh oh! We're having some trouble with login. Some users might be seeing login errors when trying to sign in. We're on it and working to fix things as soon as possible!
- monitoring May 14, 2025, 01:16 PM UTC
Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.
- resolved May 14, 2025, 02:10 PM UTC
Nice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Platform – Outage
Affected: Platform
Timeline · 3 updates
- investigating Apr 24, 2025, 07:17 AM UTC
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!
- monitoring Apr 24, 2025, 07:27 AM UTC
Don’t fret! A fix is on the way and we’re checking in to make sure users are able to login back again. We’ll have an update at the top of the hour. Stay tuned!
- resolved Apr 24, 2025, 08:11 AM UTC
Nice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Slight Delays in Crawl Start Times
Affected: Crawler
Timeline · 2 updates
- monitoring Apr 14, 2025, 03:09 PM UTC
We’ve identified and addressed an issue causing slight delays in crawl start times. You may notice minor delays over the next few days as the system catches up. We’ll continue to monitor and work to return everything to normal speed as quickly as possible.
- resolved Apr 17, 2025, 02:46 PM UTC
Nice! The issue affecting crawl start times is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Platform - Outage
Affected: Platform
Timeline · 3 updates
- investigating Mar 31, 2025, 05:53 AM UTC
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!
- investigating Mar 31, 2025, 06:03 AM UTC
We are continuing to investigate this issue.
- resolved Mar 31, 2025, 06:50 AM UTC
Nice! The issue affecting the Siteimprove platform from loading is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Platform – Intermittent Connectivity Issues
Affected: Platform
Timeline · 5 updates
- identified Mar 17, 2025, 10:13 AM UTC
We are currently experiencing intermittent connectivity issues preventing our platform from loading consistently. This is due to an external service being unavailable, which impacts certain dependencies used within our platform. You may experience general platform slowness, missing UI elements, or temporary login issues.
- identified Mar 17, 2025, 11:59 AM UTC
We are continuing to work on a fix. Thanks for your patience.
- identified Mar 17, 2025, 01:55 PM UTC
We're still working on a fix and appreciate your patience.
- monitoring Mar 17, 2025, 02:59 PM UTC
A fix has been deployed, and we’re checking in to make sure the platform loads consistently, and all features function as expected. Thanks for your patience.
- resolved Mar 17, 2025, 03:31 PM UTC
The intermittent connectivity issues affecting our platform have now been resolved. Our team has verified that the platform is functioning as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience, and we appreciate your understanding!
SEO Enterprise - Activity Plan Overview unavailable for some users
Affected: SEO
Timeline · 3 updates
- investigating Mar 10, 2025, 02:30 PM UTC
Uh oh! We seem to be having a problem with the SEO module. Our team is making every effort to get things up and running again. You may be experiencing the SEO Enterprise - Activity Plan Overview to be unavailable. We’ll have an update at the top of the hour. Stay tuned!
- identified Mar 10, 2025, 02:37 PM UTC
Good news! We’ve found the issue, and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- resolved Mar 10, 2025, 03:49 PM UTC
Nice! The issue affecting SEO Enterprise - Activity Plan Overview is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
SEO - 'Activity Plans' module showing 502/503 Errors
Affected: SEO
Timeline · 5 updates
- investigating Mar 03, 2025, 03:34 PM UTC
We seem to be having a problem with the SEO module, specifically Activity Plans . Our team is making every effort to get things up and running again. You may be seeing a "502/503 Service Temporarily Unavailable" error message when navigating to SEO > Activity Plans. We’ll have an update at the top of the hour. Stay tuned!
- investigating Mar 03, 2025, 04:05 PM UTC
We're still working to identify the issue that's preventing SEO Activity Plans from loading successfully. We appreciate your patience as we sort this out and will be back with another update in 30 minutes.
- investigating Mar 03, 2025, 04:40 PM UTC
Thank you for your continued patience as we work to identify the root cause of the issue that's preventing sub-modules under SEO from loading. We're making every effort to get them back online. The scope of the issue has expanded to the following SEO sub-modules: - Activity Plans - Keyword Monitoring We'll have another update in 1 hour.
- identified Mar 03, 2025, 05:35 PM UTC
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- resolved Mar 03, 2025, 06:58 PM UTC
The issue affecting the SEO module has been resolved. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
SEO - Degraded Performance
Affected: SEO
Timeline · 4 updates
- investigating Feb 10, 2025, 03:01 PM UTC
We seem to be having a problem with the SEO module. Our team is making every effort to get things up and running again. You may be experiencing a general error message and/or a blank screen when navigating to Activity Plans, Keyword Monitoring, Keyword Discovery, etc. We’ll have an update at the top of the hour. Stay tuned!
- identified Feb 10, 2025, 03:46 PM UTC
We’ve found the issue and we’re working on a fix. Thanks for your patience. Stay tuned for further updates within the next 45 minutes.
- monitoring Feb 10, 2025, 04:28 PM UTC
A fix is on the way and we’re checking in to make SEO sub-modules are loading successfully now. We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in. We’ll have an update at the top of the hour. Stay tuned!
- resolved Feb 10, 2025, 05:09 PM UTC
The issue affecting the SEO module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Full Platform Outage
Affected: Platform
Timeline · 4 updates
- investigating Nov 21, 2024, 05:16 PM UTC
Our Platform Operations Team has identified an issue causing the Siteimprove platform to fail to load. We are actively working to resolve this and restore full functionality quickly. If you’re unable to load or access the platform, you may be impacted by this issue. We’ll provide an update at the top of the hour. Thank you for your patience!
- investigating Nov 21, 2024, 06:08 PM UTC
Our Platform Operations Team is still investigating an issue causing the Siteimprove platform to fail. We are actively working to resolve this and restore full functionality quickly. We’ll provide an update at the top of the hour. Thank you for your patience!
- monitoring Nov 21, 2024, 07:11 PM UTC
Don’t fret! A fix has been put in place and we’re checking to make sure everyone can log in. Crawls and Analytics may be slightly delayed as we get running again.
- resolved Nov 21, 2024, 07:34 PM UTC
Nice! The issue affecting the Platform is all sorted. Please note that Crawls and Analytics data may be slightly delayed as everything gets caught up. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Partial outage with crawler stack
Affected: Crawler
Timeline · 2 updates
- investigating Aug 28, 2024, 11:17 AM UTC
Uh oh! We seem to be having a problem with the Crawler service. Our team is making every effort to get things up and running again. You may be experiencing delayed crawls.. We’ll have an update soon. Stay tuned!
- resolved Aug 28, 2024, 11:19 AM UTC
The situation has now stabilized and the crawler is fully functional again. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Lag in Crawler and Analytics services
Affected: Analytics / UsabilityCrawler
Timeline · 6 updates
- identified Aug 21, 2024, 07:30 AM UTC
Uh oh! We seem to be having a problem with crawling services and marketing analytics modules for some customers. Our teams have found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- identified Aug 21, 2024, 08:40 AM UTC
We’re still working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- identified Aug 21, 2024, 09:38 AM UTC
Our teams are making progress, but the issue is taking longer to resolve than anticipated. We're continuing to work on it and will provide another update within the next hour. Thanks for sticking with us!
- identified Aug 21, 2024, 12:16 PM UTC
We’re still on it and making steady progress. Another update will be provided shortly. Thanks for your continued patience!
- monitoring Aug 21, 2024, 01:09 PM UTC
Don’t fret! A fix is on the way and we’re checking in to make sure that the affected systems are stable. We’ll have an update at the top of the hour. Thanks for your patience!
- resolved Aug 21, 2024, 01:56 PM UTC
Nice! The issue affecting the platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Monitoring
Affected: Platform
Timeline · 2 updates
- monitoring Jun 17, 2024, 01:02 PM UTC
A small group of users were experiencing an error when trying to log into the platform. Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. We'll continue to monitor to ensure there are no further disruptions. We’ll have an update at the top of the hour. Stay tuned!
- resolved Jun 17, 2024, 03:09 PM UTC
Nice! The issue affecting the platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.