Siteimprove experienced a minor incident on February 17, 2023 affecting Analytics / Usability, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 17, 2023, 09:14 PM UTC
We've discovered that a server that processes Analytics data has become unresponsive. This has resulted in users seeing Live Analytics showing 0 visits under the Analytics overview. Our Software Development Team is working on a fix. We’ll have an update in the next 30 minutes. Stay tuned!
- identified Feb 17, 2023, 09:49 PM UTC
Our Software Development Team is still working on a fix. Thank you for your continued patience. We’ll have an update in the next 30 minutes. Stay tuned!
- monitoring Feb 17, 2023, 10:15 PM UTC
A fix has been implemented. We're starting to see Live Analytics populating with data again and historical Analytics data being retroactively added back to the platform. We’ll have an update in 30 minutes. Stay tuned!
- resolved Feb 17, 2023, 10:59 PM UTC
Nice! The issue affecting the Analytics module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.